Assessment and Care Service Standards

What you can expect from us

• If you are eligible for a care assessment, we will carry it out within 28 days
• Once your assessment is complete, we will put your care package in place within 28 days unless further assessment is needed
• We will provide you with a statement of need and a care plan, which is an agreement of how we will help you
• Your service provision and statement of need will be reviewed each year to ensure it continues to meet your needs
• We aim to complete your assessment as quickly as possible and the maximum time you will have to wait for an assessment will be 28 days from the date we receive your request
• If you require simple equipment following your assessment we will install it within 7 days

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Page updated: 7 Apr 2009