Public space surveillance (PSS) cameras:
- dissuade crime and anti-social behaviour
- provide evidence to help prosecute offenders
- help the emergency services
There are over 320 closed circuit television (CCTV) cameras in the borough, images from which are continuously monitored by fully trained, police vetted staff. Our control room has a police radio and the local police have access to images from the cameras so we can quickly notify them if there's an incident. We keep recordings for 28 days before deleting them.
Our staff have been awarded the surveillance camera code compliance certification, indicating that we comply with both best practice and the code, and use our CCTV systems transparently, effectively and proportionately.
As a result of joint Council and police operations during December 2016, 1191 incidents were logged, of which 287 were initiated by our operators. In the last year we've received one complaint about the cameras, and 11 letters of thanks were received from partners and the public.
- map of PSS coverage in Hackney [pdf, 4.01Mb]
- redeployable and mobile PSS cameras deployment guidelines [doc, 143Kb]
Public space surveillance cameras are located in these areas:
- De Beauvoir
- Hackney Central
- Hackney Downs
- Kings Park
- New River
- Stoke Newington Central
Some people regard surveillance cameras as an infringement of personal liberty. We believe that everyone has the right to respect for their private and family life. Our public space surveillance cameras are carefully positioned to respect people's privacy, and they don't overlook any areas where you would expect privacy.
- privacy impact assessments for public area surveillance cameras [pdf, 90.41Kb]
- public space surveillance cameras policy [pdf, 95.59Kb]
- code of practice [pdf, 639.45Kb]
Obtaining camera images to assist with civil claims
We can provide recordings from PSS cameras for civil claims between individuals or companies. The most common requests are due to traffic collisions.
If you need to request video images, the request should come from your insurance company or solicitor to provide assurance that the images are being used for lawful purposes, We have a legal duty to ensure images are not disclosed unlawfully under the Data Protection Act 1998 and the Protection of Freedoms Act 2012.
Requests should be made to firstname.lastname@example.org giving:
- Solicitor's / insurer's name and address, sent from a company email account.
- The name of the client.
- Time, date and place of the incident.
- Vehicle details (vehicle registration mark [VRM], make, model, colour) of all vehicles involved.
- Description of incident.
- Any police reference such as an incident number.
We'll respond telling applicants if there are cameras that may have caught the incident. This service is free.
We can also advise members of the public if there are any cameras in the area, but we will not release any footage to them. We will only release footage to their insurance company or solicitor.
If there are cameras that might have caught the incident
We'll invite your solicitor or insurer to make an application and send a cheque for £25, so we can search for footage.
If there's footage
We'll invite your solicitor or insurer to send a cheque for £100, so we can produce the footage with a statement and send it to them.
Why we charge
The public surveillance camera system is installed to deal with crime and disorder and the staff searching for the images for you would normally be searching for criminal activity. If you believe there's a compelling reason why we should not charge for this service in your case please email email@example.com or call 020 8356 2333 to discuss your request.
Please note that we don't provide video images in response to FOI requests, as under the FOI Act (Part 2, s.21 ) we don't have a legal duty to supply them if they are available via another route. In this case they're available in accordance with our publication scheme and the payment required is specified in, or determined in accordance with the scheme.
Subject access requests
If you've made a subject access request application under the Data Protection Act 1998, please be aware it's unlikely to succeed. The chances of the Council recording any personal data in our images is extremely low, as our cameras are zoomed out to record a wide angle overview of roads. Any request made will be dealt with at a cost of £10, but please bear in mind that the delay in dealing with the request may mean any video images are overwritten before they can be produced as evidence for applicants.
How the cameras help reduce crime
The government believes cameras deter 'opportunistic' crime, where people take advantage of a situation on the spur of the moment. The cameras are also creating a vastly increased rate of conviction after crimes are detected. Anyone caught committing an offence on public space surveillance cameras is likely to plead guilty, thus saving time on long and expensive trials. Incidents such as robbery, road traffic offences, theft, fly-tipping, drug-related incidents and any other antisocial behaviour or suspicious activities are often captured.
The system used by the Council involves a linked system of cameras with full pan, tilt and zoom controls, which can be operated remotely from our control room. The clarity of the pictures is excellent and the systems can work in pitch-black darkness, bringing images up to daylight level. Features include night vision, computer-assisted operation and motion detection facilities which can alert the operator when anything moves in view of the cameras.
If you'd like to register a complaint about our public surveillance cameras, please contact the PSS manager at the address below. All complaints are dealt with in accordance with our complaints procedure.