Tell us what you think about our site...


Telecare Service Standards

What you can expect from us

  • We will replace or repair any TeleCare equipment within 48 hours when the need is urgent.
  • We will replace or repair any TeleCare equipment within 10 working days in non-urgent circumstances.
  • We will respond to your equipment call at the 24 hour Monitoring Centre within 60 seconds.
  • In an emergency the Telecare Responder Service will will be with you within 60 minutes of the automatic call from your Telecare equipment.

 

 

Back to top

Page updated: 1 Dec 2010 


Share this page

Share |