Telecare Service Standards
What you can expect from us
- We will replace or repair any TeleCare equipment within 48 hours when the need is urgent.
- We will replace or repair any TeleCare equipment within 10 working days in non-urgent circumstances.
- We will respond to your equipment call at the 24 hour Monitoring Centre within 60 seconds.
- In an emergency the Telecare Responder Service will will be with you within 60 minutes of the automatic call from your Telecare equipment.
Page updated: 1 Dec 2010