Complaints

The online complaints form will not be available this weekend from Friday evening (18.09.09) to enable us to do some essential maintenance work. The form will be back up and running by Monday morning (21.09.09).

We want to provide you with the best possible service. But because we provide hundreds of services to thousands of people, things can sometimes go wrong.

We value your feedback, so if you're not happy about something, please let us know and we will do our best to put things right for you. We want to learn from any mistakes so we can provide a better service to you in the future.

How can I make a complaint?

You can complain online, by phone or by post:

Online

You can use our online complaints form or email complaints to complaints@hackney.gov.uk.

By phone

Please call 020 8356 3770.

By post

Please write to:

London Borough of Hackney
FREEPOST LON 18986
E8 1BR

To make a complaint about adult social services please use see the Social Care Services Complaints, Compliments and Suggestions page.

What information do I need to provide in my complaint?

When making a complaint, please provide as much detail as possible. We'd like to know:

• what service are you complaining about
• what you think the Council did wrong
• what you think the Council should do to put things right

Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint.

How does the complaints procedure work?

Find out about our three-stage complaints procedure.

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Page updated: 5 Feb 2010