Complaints
We want to provide you with the best possible service. But because we provide hundreds of services to thousands of people, things can sometimes go wrong.
We value your feedback, so if you're not happy about something, please let us know and we will do our best to put things right for you. We want to learn from any mistakes so we can provide a better service to you in the future.
How can I make a complaint?
You can complain online, or by phone or post using the details below. For adult's social care complaints and children's social care complaints we have a different complaints procedure, please follow the links to find out more.
For complaints which involve a breach of the Code of Conduct either by Hackney Councillors or by Co-optees to Committees of the Council, please download the document below:
By phone
Please call 020 8356 3770.
By post
Please write to:
London Borough of Hackney
FREEPOST LON 18986
E8 1BR
What information do I need to provide in my complaint?
When making a complaint, please provide as much detail as possible. We'd like to know:
- what service are you complaining about
- what you think the Council did wrong
- what you think the Council should do to put things right
Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint.
How does the complaints procedure work?
Find out about our three-stage complaints procedure.
Page updated: 29 Dec 2011
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