Contact us

 

Read our customer service strategy which explains our drive to improve our customer services, while reducing what it costs to provide them. You can also read our customer service charter which explains what you can expect when you contact us.

Changes to cashiers service from December

We will be changing our cashiers service on 23 December, responding to a growing need to make services more convenient while saving the Council money.

From 5pm on 23 December, Hackney residents will no longer be able to use the payment counters in Hackney's Cashiers Office, at 2 Hillman Street, to pay by cash or cheque for Council services.

Find out more

Phone

  • general enquiries: 020 8356 3000
  • council tax: 020 8356 3154
  • benefits: 020 8356 3399
  • housing neighbourhood contact centre: 020 8356 3330
  • housing repairs and maintenance: 020 8356 3691

Email

Freedom of information (FOI) requests

Feedback and complaints

Visit us

Hackney Service Centre
1 Hillman Street 
London E8 1DY  

Monday-Friday 9am-5pm.

How to find us

A-Z of services

Search the A to Z of services for specific contact details and information.

Direct numbers and emails for popular services

Business contact details

If you would like to contact the Council about business-related issues, such as commercial waste, parking, business rates, licensing, etc. - please use the following email addresses:

Feedback about the website

You can send feedback about the website to website@hackney.gov.uk.

Customer service strategy

Our ambition over the next 3 years is to continue improving our customer services while reducing what it costs to provide them.

Our strategy to achieve this is based on 2 principles:

  • getting it right first time - whether that be in person, over the phone or online. Not only does this mean less frustration for you, avoiding unnecessary contact saves staff time and the Council money.
  • more services available at more times - this could be through smarter use of buildings, better working with partner organisations or increasing what's available online. As well as being easier and more convenient for people, online services can be accessed 24/7

Our customer service charter

Our charter explains what customers can expect when they make contact with us:

  • we will be helpful, compassionate and responsive to customer needs, always aiming to get it right the rest time
  • if things go wrong we will listen, take responsibility and put it right 
  • common sense and discretion over bureaucracy and process
  • we will consult and use our customer feedback to improve services
  • we will use plain English in all our correspondence and offer a translation service when required
  • we will support customers to access services online and ensure help is available for those who cannot use the internet
  • our customer service staff are accountable, and will give their name and wear identification badges

Nominate our staff for a WOW! Award

Have you been 'WOW'ed by our customer service? If you've received a great service from one of our staff members, either on the phone, or face-to-face, you can nominate them for a WOW! Award.

Page updated: 28/11/2016 10:33:51

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