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Contact us

Contact us by phone

  • General enquiries: 020 8356 3000
  • Council  tax: 020 8356 3154
  • Benefits: 020 8356 3399
  • Housing repairs and maintenance: 020 8356 3691

Contact us by email

Freedom of Information (FOI) requests

Feedback and complaints

Visit us

Our address is:

Hackney Service Centre
1 Hillman Street
London E8 1DY  

Monday-Friday 9am-5pm.

How to find us

Map of Hackney Council buildings

A-Z of services

Search the A to Z of services for specific contact details and information.

Handy direct numbers and emails for popular council services

Business contact details

If you are a business and would like to contact the Council about business-related issues - such as commercial waste, parking, business rates, licensing, etc. - please use the following email addresses:

Contact the Web Team

Please use the contacts above for service enquiries. You can send feedback about the quality of the website to

Our seven customer care standards are:

  • We will provide 24-hour access to secure transactions on the Council's website
  • We will answer emails to publicly advertised addresses within ten working days
  • We will respond to telephone calls to publicly advertised telephone numbers in 30 seconds 
  • We will answer letters to publicly advertised addresses within ten working days
  • We will greet visitors and find out what they need within five minutes of them coming into a Council reception
  • We will respond to customer feedback using the Council's feedback process within 15 working days
  • We will respond to customer complaints at stage one and two of the Council's complaints process within 15 working days

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Page updated: 9 Oct 2015 

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