Tell us what you think about our site...


Contact Hackney Council

Contact us by phone

  • General enquiries: 020 8356 3000
  • Council  tax: 020 8356 3154
  • Benefits: 020 8356 3399
  • Housing repairs and maintenance: 020 8356 3691

Contact us by email

Freedom of Information (FOI) requests

Visit us

Our address is:

Hackney Service Centre
1 Hillman Street
London E8 1DY  

Monday-Friday 9am-5pm.

How to find us

Map of Hackney Council buildings

A-Z of services

Search the A to Z of services for specific contact details and information.

Handy direct numbers and emails for popular council services

Business contact details

If you are a business and would like to contact the Council about business-related issues - such as commercial waste, parking, business rates, licensing, etc. - please use the following email addresses:

Contact the Web Team

Please use the contacts above for service enquiries. You can send feedback about the quality of the website to

For information about website users and performance, see website statistics and performance.

Our seven customer care standards are:

  • We will provide 24-hour access to secure transactions on the Council's website
  • We will answer emails to publicly advertised addresses within ten working days
  • We will respond to telephone calls to publicly advertised telephone numbers in 30 seconds 
  • We will answer letters to publicly advertised addresses within ten working days
  • We will greet visitors and find out what they need within five minutes of them coming into a Council reception
  • We will respond to customer feedback using the Council's feedback process within 15 working days
  • We will respond to customer complaints at stage one and two of the Council's complaints process within 15 working days

Back to top

Page updated: 5 Feb 2015 

Share this page

Share |

Related websites