Parking fines and penalty charge notices
We use civil enforcement officers (CEOs) and CCTV to issue penalty charge notices (PCNs), commonly known as parking fines.
If you receive a PCN, don't ignore it. You have the option to either pay it or dispute it.
Pay your PCN online
Dispute your PCN online
There are three ways to dispute a PCN depending on the type of PCN and the stage in the process. Make sure you know where you are.
Please do not send representations to info@hackney.gov.uk, as this address is for general enquiries only.
Other ways to dispute your PCN
You can also
By post
By completing the payment slip attached to the PCN, enclosing a cheque or postal order payable to 'London Borough of Hackney' and send to London Borough of Hackney, P.O. Box 39055, London E8 1WT
By phone
On automated payment line 020 8356 5050 or call Hackney Contact Centre on 0208 356 8877.
In person
At Cashiers Office, 2 Hillman Street, London, E8 1FB.
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Ways to dispute your PCN
Informal challenge
You have up to 28 days to make an informal challenge after receiving a PCN issued by CEO or for a CCTV bus lane PCN.
Formal representation
If you do not pay or challenge your PCN within the first 28 days, for a PCN issued by CEO we will send you a 'Notice to Owner' or for a CCTV bus lane PCN we will send you an 'Enforcement Notice'. These will give you the option to either pay the PCN or make a formal representation.
For a parking PCN issued by CCTV or for a moving traffic PCN issued by CCTV you can make a formal representation straight after the PCN is issued.
Parking appeal
If we reject your formal representation, you can make an appeal to the Parking and Traffic Appeals Service (PATAS) to have the decision reviewed.
You can check out the stages for the type of PCN you have been issued:
- By a civil enforcement officer (CEO)
- By CCTV for parking contravention
- By CCTV for moving traffic contravention
- By CCTV for using a bus lane
You can only dispute a PCN for specific reasons or grounds under the Traffic Management Act 2004. Please visit the grounds for disputing a PCN page for more information.
You can only make one challenge or representation.
When we receive a challenge or representation we will put your case on hold until we make a decision.
Other ways to dispute your PCN
We can only accept parking disputes in writing, we cannot take parking disputes over the telephone.
By post
By writing a letter to London Borough of Hackney P.O. Box 39055, London E8 1WT. Please provide as much detail as possible, include your PCN number and vehicle registration number also enclose copies of all supporting evidence.
In person
At the Cashiers Office, 2 Hillman Street, London, E8 1FB please bring all supporting evidence. You will also need to submit your appeal or representation in writing we cannot resolve PCN disputes while you wait.
We will reply to all PCN disputes in writing.
Page updated: 9 Jan 2012
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