Environmental Health Service Standards
What you can expect from us
Hackney Council aims to offer high quality, value-for-money services in line with the needs of our customers.
For a full summary of the standards and the quality of service customers can expect from Hackney Environmental Health Services, download our Environmental Health Services Customer Charter (PDF, 276KB).
Performance to date
| Promise | Measure | Target | 2007/2008 | 2008/2009 | 2009/2010 |
| We will inspect all high risk food premises in Hackney. | Number of high risk food premises inspected (reported at the end of the year) | 100% | 100% | 100% | 100% |
| We will respond to food complaints and reports of unsatisfactory workplace conditions within 3 working days. | % food complaints and reports of unsatisfactory workplace conditions responded to within 3 working days. | 85% | 78% | 62% | 91% |
| We will respond to reports of food poisoning and legionnaires outbreaks within 1 working day. | % food poisoning and legionnaires outbreaks responded to within 1 working day. | 95% | 100% | 100% | 100% |
Page updated: 9 Sep 2010
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