Knowing our communities
Knowing our communities brings together information from a number of sources such as your feedback to us, needs assessments, research and the Census. Collectively the information provides an evidence base to enable us to understand the communities we serve. We have a responsibility to know and understand the needs and expectations of our residents and the communities in which they live. We use this information when making decisions about the services we provide. The decisions include making services easy for you to access and improving outcomes for all our residents. The information and evidence about our communities has informed the development of our Equality Objectives and outcomes we aim to achieve.
We are refining the way we collect information about our communities, the way we analyse the information and how we make best use of the evidence base available
When you use one of our services or when we ask you for feedback we may ask you some questions about yourself. These questions are based on the characteristics protected in the Equality Act 2012. It is your choice whether you answer these questions. Your replies will not be used in a way that identifies you however they will help us to understand how community needs may vary; and helps us make informed decisions on how we develop services and target resources.
The range and sources of information we have can be found on the links below:
Key facts about our communities
Facts and figures
Take a look at our leaflet which sets out key facts and figures about Hackney.
Population and statistics
For a more detailed overview see the population and statistics pages.
Statistics evidence plans and strategies
For more in depth information about our communities view our shared evidence base.
Performance
To ensure our services are meeting the needs of users, we regularly monitor the performance of our services. For the latest performance information, please visit the performance page.
Public service promise
Our promise to you is when you walk into one of our help points, we will do our best to put you in touch with the service provider or organisation that can best meet your need. Find out more about our public service promise.
Consultation
We carry out up to 100 consultations each year on a wide range of issues. We have different ways of finding out your views and we want to make it easy for you to tell us what you think. We might send you a questionnaire, write a feature in the Council's newspaper Hackney Today, invite you along to an exhibition or hear from you at a public meeting. Find out more about having your say.
Complaints
We listen to what you don't like and make changes to improve our customer service for you. Each year we produce a Complaints and Members Enquiries Procedures Annual Report where we analyse the information to see if there are any trends. You can download the report from our complaints page.
Hackney the place
There is also lots of information about Hackney the place including Hackney's history and heritage, Hackney people and also diversity and cohesion information about Hackney's many communities. Visit the Hackney the place page to find out more.
Page updated: 17 Apr 2012
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