Report a street lighting problem
The Council is responsible for the design, installation and maintenance of streetlights on the public highway only.
Please note that TfL are responsible for the street lights on "red routes". If you would like to report a problem with a street light on the red route please contact TfL directly at TfL Street Faults Contact Centre on 0845 305 1234 or via www.streetfaults.tfl.gov.uk.
How do I report a street lighting problem?
To report problems with street lights, pedestrian crossings or illuminated bollards or to complain about their location, please contact us on 020 8356 2897 or you can complete the form below. If you are reporting problems with temporary traffic lights, please provide relevant contact details where possible.
The more information you can give us the better, please tell us:
- if light out altogether, going on/off, burning all day, intermittent etc.
- the number on the plate on the column - (if you cannot see this then please state the exact location or nearest house number)
- the name of the road
How long will it take to repair?
Usually, outages are repaired within 3.5 working days. If there is a problem on the electricity cable feeding the column, notification is sent to the utility company EDF which means that the repair will take longer.
If the metal plate at the base of the lamp column has been removed, how soon will you attend?
An inspector will come out to assess the situation and make it safe immediately. The repair will be reported to our contractors to be repaired within 5 days
What will happen if the lamp column outside my house is leaning or damaged?
An Inspector will come out to assess the damage and then determine how urgent the job is.and appropriate action will be taken
Can the lighting in my street be improved?
All changes including improvement requests will be considered by the us and prioritised accordingly.
We take into account the age and condition of the existing installation along with the light output. However, all considerations are budget led. Please contact us for more information on 020 8356 2897.
Page updated: 7 Nov 2011
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