Business Advice
We advise on legislation designed to protect the consumers and businesses and ensure fair trading methods for everyone.
We investigates consumer complaints and in some cases we may consider it necessary to take enforcement action as a result of a complaint or following a routine visit. Find out more about our Enforcement Policy.
Where possible the emphasis is placed on compliance through advice and assistance. In many cases we find that traders are not intentionally misleading the public, but are doing so due to a lack of understanding of their legal obligations.
We are here to help Businesses. We believe that by educating and informing traders of their obligations many of the problems businesses encounter can be avoided.
The following websites contain useful information for businesses:
Distance Selling hub
The Distance Selling (DS) hub provides guidance for retailers and business support organisations on regulations that affect buying and selling goods and services via the internet, phone, mail order, email, interactive TV or text. Visit the The Distance Selling (DS) hub.
The Sale of Goods Act hub
The Sale of Goods Act (SOGA) hub provides comprehensive and up to date guidance on the Sale of Goods Act for retailers and business support organisations. Visit the The Sale of Goods Act (SOGA) hub.
Page updated: 11 Aug 2011
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