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The 1996 Housing Act, Part VII (as amended by the 2002 Homelessness Act) sets out the legal duties that all local authorities have towards people who are homeless or threatened with homelessness.  

What to do if you are homeless 

If you think you are going to become homeless or are homeless you should try to get help from the Council or any other advice agency as soon as possible.

You may be entitled to direct help from the Council providing you meet all the requirements under the Homelessness Act. Otherwise, you will only be entitled to advice and assistance in finding accommodation. 

Arrange an appointment with the Options and Advice service

To arrange an appointment, contact us either by phone or in person using the details on the right. 

Helpful contacts and frequently asked questions

Homelessness prevention 

Sometimes there are ways of preventing or delaying becoming homeless, for instance:

  • Getting timely advice before the problem gets any worse
  • Finding out what your rights are to stay in your home
  • Applying for benefits to help you pay your rent or mortgage
  • Getting help to improve the conditions in your home
  • Contacting your landlord or mortgage lender if you are a tenant
  • or homeowner and there is a problem or danger of losing your home
  • Finding somewhere else to live  

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Page updated: 10 Feb 2012 

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Contact details

Housing Options and Advice
Hackney Service Centre
1 Hillman Street
E8 1DY
Opening Times
Office Monday to Friday 9am - 5pm
Tel:020 8356 2929
020 8356 2300 (operational from 6pm)
Fax:020 8356 5835