Why is the Council introducing penalties?
Penalties are being introduced as a way of ensuring that properties are let to those that really want the properties and applicants only bid for properties that they really want.
Who will be affected?
Everyone on the housing waiting list will be affected if they fail to attend viewing appointments or they refuse an offer of a property that is considered to be suitable for their needs.
What happens if I do not bid for any properties?
We will write to you to find out why you are not bidding. Following this, we may make a direct offer of suitable accommodation.
What happens if I bid for a property but cannot attend the viewing appointment?
If you have a valid reason for not attending the appointment and advise us prior to the day, we will take this into consideration. However, if you fail to attend the viewing appointment for two different properties, we will suspend your application for a period of 12 months. This means that you will not be able to bid for properties during this time.
What can I do if I disagree with my suspension?
You will receive a letter advising you that your application has been suspended. You will also be notified of your right to appeal the decision.
Will my case be suspended automatically when I fail to attend a second viewing appointment?
What happens if I change my mind about a property I have bid for?
This will not be a valid reason for failing to attend a viewing or turning the property down. You will have four days (Friday to Monday) in which to make a decision on whether or not you wish to accept the property.
What happens if I refuse a property I am first in position for?
Your reason for refusing the offer of the accommodation will be considered and a decision will be made whether the accommodation is suitable for your needs. If it is decided that the accommodation is unsuitable, then the offer of the accommodation will be withdrawn.
What happens if I do not accept the offer of a property that I bid for?
Your reason for refusing the offer of the accommodation will be considered and a decision will be made whether the accommodation is suitable for your needs. If it is decided that the accommodation is suitable for your needs and it is the first offer of accommodation that you have refused, you will be advised of the consequence of refusing a further offer of suitable accommodation that is made to you.
What if I do not attend a viewing I am in fifth position for?
It will still be considered as failure to view. If you bid for a property and are invited to view, you must attend regardless of your position on the list unless you have a valid reason as to why you can not attend.
Why can I only bid for one property per week?
This is to allow more chances for other applicants on the waiting list to successfully bid for properties and focus your mind on the property that you really want.
What will happen if a statutory homeless priority applicant fails to view a property?
If you fail to view 2 properties consecutively, your application will be suspended so that you are no longer able to bid for properties advertised on the Hackney Choice Based Lettings system. You will be made one direct offer of suitable accommodation. If you refuse the offer, we may discharge full duty to find you accommodation.
What happens if a statutory homeless priority applicant fails to accept a property?
If you fail to accept 2 consecutive offers of suitable accommodation, we may discharge our duty to find you accommodation.
Will I receive any warnings?
Yes after you have failed to attend 1 viewing or not accepted the offer of a suitable accommodation, you will be notified in your next viewing letter of the possible consequences.
What if my circumstances have changed by the time I attend the viewing?
Any change(s) in circumstance will be taken into consideration.
What happens if I do not receive my viewing letter?
This will be investigated and checks will be made to confirm whether other applicants invited to view the same property received their viewing letter or whether you have moved address and not notified us. In such instances, you may be penalised. However if we have made an error with your address then this will be considered when reaching a decision.
Page updated: 4 Sep 2012