The Council has contracts with three independent agencies to provide home care to people in Hackney who need it.
These providers listed below were judged to be suitable and fit providers of homecare to vulnerable or disabled adults at the point of awarding these contracts. We monitor the performance of these contracts to make sure they are carrying out the work to a good standard.
We also have a framework contract arrangement with a number of agencies who are contracted under a 'spot' contract framework for people with specialist or culturally specific needs.
Main contracted providers of homecare in Hackney
Home care providers for people with specialist and cultural needs
- Agudas Israel Housing Association
- Bikur Cholim D'Satmar
- Capital Homecare (formerly Somali Carers Project)
- Care Central
- Care Outlook
- Cyprian Care
- Ezer Leyoldos
- Jewish Care
- London Care
- Medacs Homecare
- NAS Community Services
- New Horizons (Nestor/Saga)
- North London Bikur Cholim
- Turkish Cypriot Community Association (TCCA)
Home care complaints line
Call 0800 0731317
If you get help or care at home funded by the Council you can use this number to report:
- missed care worker visits or continuous lateness
- care workers not staying for the agreed time
- not being treated with dignity or respect
- any other concerns about the quality of the care you receive
Calls will be dealt with in confidence and staff will not pass your name to your provider without your consent. Phoneline staff will raise your concerns with the agency and ask them to address any problems.
Arranging home care support independently
If you don't qualify for financial support from the Council, or you use a direct payment, you may wish to arrange home care support independently.
You can search the iCare directory for more providers.
You can also find out about providers and care agencies and view their registration details by visiting the Care Quality Commission (CQC). Read the CQC's guide to what standards to expect from care providers.