Anti-social behaviour covers a wide range of unacceptable activity that affects the lives of many people on a daily basis. It often leaves victims feeling helpless, desperate and with a seriously reduced quality of life on our estates.
Anti-social behaviour is defined as behaviour, whether or not it is itself criminal, 'which causes or is likely to cause harassment, alarm or distress' to other people including behaviour which puts people in fear of crime.
We will investigate all reports of anti-social behaviour and take them seriously. You have the right to live in your home without fear of intimidation, nuisance or harassment.
How to report anti-social behaviour
If you experience anti-social behaviour:
- phone the police on 999 in an emergency
- online 24 hours a day
- email our anti-social behaviour service
- phone our anti-social behaviour service 24 hours a day on 020 8356 3310 press option 1
- text 0781 103 273
- visit our anti-social behaviour surgery
- visit our Neighbourhood Housing Office
- contact your Tenant Management Organisation if your home is managed by them
We will contact you within 24 hours for severe cases and within three working days for non-severe cases.
We work in partnership with Homerton Hospital to offer a monthly outreach surgery where individuals can make reports or discuss any anti-social behaviour in a confidential environment.
If you have an anti-social behaviour issue that you would like to discuss, you can visit the main reception area of Homerton Hospital, Homerton row, London E9 6SR at 10am - 3:30pm on 27th of each month until July 2015.
Anti-social behaviour policy
The Housing Act 1996 requires all social landlords to publish their policies and procedures for dealing with anti-social behaviour. Our general policy statement outlines our general approach to anti-social behaviour. Our procedures include information on types of anti-social behaviour and how we:
- handle reports
- support you
- respond to anti-social behaviour incidents and keep you updated
Read more about how to respond to anti-social behaviour:
- anti-social behaviour policy general statement [pdf, 31.69Kb]
- anti-social behaviour policy [pdf, 218.34Kb]
- anti-social behaviour procedure [pdf, 135.03Kb]
The community trigger is a process which allows members of the community to ask the community safety partnership to review the responses to their complaints of anti-social behaviour. Registered housing providers (social landlords) are also included.