Neighbourhood housing offices consultation
The Council is considering changing how residents access housing services - and we'd like to know what you think.
- close three neighbourhood housing offices and expand the remaining two and Christopher Addison House
- improve self-service, online and telephone services
- increase home-visits and numbers of mobile staff
The consultation closes 3 February 2017.
If you have any questions please contact us:
- Email: email@example.com
- Telephone: 020 8356 3330
As a council tenant we encourage you to get involved in the life of the community and get to know your neighbours. There are a multitude of ways how you can contribute to the community and benefit from it.
Annual winter warmer event
Thursday 26 January 2017, 11am-3pm, Stoke Newington Town Hall N16
The popular free event is organised specifically for the borough's over-55s.
On the day, attendees will be able to:
- get advice on saving energy and keeping warm
- speak to many of Hackney's community groups, including gardening and health clubs
- eat delicious hot food and refreshments
- have a free head, neck and shoulder massage
- book a free eye test and win a pair of free spectacles
- find out what's on at Hackney's libraries
- learn more on recycling projects
- find out details on courses at Hackney College
- pick up some free fruit, vegetables and herbs available to take home
- win some fantastic prizes
To book, residents over-55 should tel: 020 8356 7845; or email: firstname.lastname@example.org.
Participate and help make housing better
You can set up a Tenant and Resident Association (TRA) to discuss how to improve your area. You can also join Neighbourhood Panels, Resident Liaison Groups and Tenant Scrutiny Panels to monitor the Council's housing performance.
Get involved in managing your own estate
Joining a Tenant Management Organisation will let you take part in managing your estate/block.
Join youth and community activities
We also organise numerous youth activities and community events, provide training opportunities and hold annual Active residents awards.
Hire a hall for you special day
You can also benefit from hiring a number of Council halls for your private functions in the borough.
Standards for involving residents
We aim to give residents the chance to have a say in decisions that affect their homes and environment.
Our approach is to:
- support and encourage residents to play a part in influencing decisions made about their homes and living environment
- ensure that residents who want to get involved are aware of the opportunities to do so
- explain how our decisions have been influenced by resident feedback and consultation
- record your preferences for how you would like to get involved
- ensure residents receive clear and timely information about housing services and are directly involved in evaluating the service provided
- encourage and support the empowerment of residents and build the capacity of individuals and groups.
- ensure resident involvement reflects the diverse communities in the borough
- be innovative and encourage involvement amongst traditionally under-represented groups
- involve residents in walkabouts and mystery shopping to monitor and improve the condition of estates and services provided
- ensure that resident groups receive relevant training and other resources available to support them
- dedicate space to resident issues on the Council website and in our quarterly newsletter
Our service standards:
- we will consult with residents and undertake an annual review of the resources and support available for resident involvement
- we will aim to improve resident satisfaction with our participation opportunities
- we will collect 10p from tenants' rents each week to fund the Tenant Levy. This fund will be distributed to registered tenant and resident organisations, according to criteria set by the Tenant Levy Steering Group
- we will publish an annual report detailing the expenditure funded by the Tenants' Levy
- we will circulate the minutes of the Tenants' Levy Steering Group, by hard copy or email within 15 working days of the meeting
- Council staff will attend the quarterly Enhanced Tenant and Resident Association (ETRA) meetings; take the action notes and agree these with the Chair