How to help us pay you on time
We now use automated systems to pay invoices, and most payments are made very quickly. However, if invoices do not have enough information for the scanner to match it to one of our purchase orders, it may be returned to you unpaid. You will then have to resend the invoice with all the required information.
The information below will help you provide all the information we need to pay your invoice the first time.
Do:
- Quote our Purchase Order number on all invoices
- Include the name of the buyer or department that you have been dealing with
- Submit valid VAT invoices (if you are registered for VAT)
- Ensure quantity and pricing units are consistent with the Purchase Order
- Ensure descriptions of goods/services match with the Purchase Order
- Include the address to where goods were despatched or services provided
- State the date on which goods were despatched or services provided. Please don't let them accumulate
- Retain proof of delivery in case of query
- Correctly address your invoice or credit note to the London Borough of Hackney as detailed on the Purchase Order
- Ensure each credit note quotes the relevant invoice and Purchase Order.
- Send all invoices to the following address unless you have a prior specific written agreement in place with the Council: London Borough of Hackney, Central Payment Team, PO Box 494, Northwich, CW9 9AZ
Don't:
- Supply goods or services without first having a valid London Borough of Hackney Purchase Order. This will be supplied electronically (e-ordering) or in writing. The only exception to this is if you have a prior specific written agreement in place with the Council, which provides for an alternative arrangement
- Supply quantities or prices above those on the Purchase Order. If the Purchase Order has incorrect prices or quantities, please contact the buyer and request a correct one before supplying to the Council.
- Submit invoices for more than one Purchase Order
For queries regarding the payment of invoices contact Hackney's Central Payments Team on HackneyCPT@hackney.gov.uk
If you have any queries regarding an order please contact the relevant buyer.
Page updated: 27 Sep 2011
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