Revenues and Benefits

Megan Smart - Assistant Director of Revenues and Benefits

The Division is made up of

• Benefits
• Revenues – Council Tax and National Non Domestic Rates
• Cashiers

Their primary functions are to

• Help families on low incomes to meet their housing costs; and
• Maximise income due from council tax and business rates

Responsibilities

The service is responsible for the collection of council tax and business rates and the administration and payment of both housing and council tax benefit.  In discharging these functions, they are required to

• Act within the law
• Deliver an efficient, professional and customer focused service; and
• Create an environment for staff to work and develop

In order to do so the actual day to day work entails

• Customer management
• Payment of benefits
• Collection of revenues
• Dealing with correspondence
• Dealing with telephone calls
• Supplying monitoring information to the Government

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Page updated: 27 Jan 2008