Hackney social care services

Hackney Council provides social care services through two different directorates. These are:

Community Services - Adults
Children's and Young People's Services

Hackney social care services

Protect vulnerable people
Helps adults to live as independently as possible
Promotes the well being of children in need and children looked after by the Council

Community Care Services helps people over 18 who need assistance to live independently and safely in the community.

Children and Young People's Services helps children and young people who are looked after by the Council, those in need of protection and others assessed as having high level needs.

What you can expect from Hackney social care services

When you ask for a service, you can expect:

to be treated fairly, taking into consideration any needs you have because of your race, culture, ethnic origin, religion, gender, age, sexuality and disability
to be treated with politeness and courtesy
to be told what services we can offer you, the standards you can expect and about any charges; and
to receive information about any services we provide so you will know what to expect and who you can contact.

Working with others

We work closely with other Council departments, the health service and independent providers so that we can offer a range of services that will meet the needs of Hackney’s diverse community.

Some of our services are delivered jointly with the health service the City and Hackney Primary Care Trust and the East London and City Mental Health Trust

The joint development of health and social care is managed through the City and Hackney Thriving, healthy communities board and the Children and Young People's Partnership board , also known as 'a good place to grow up'.

Making contact

If you need help, you can telephone, visit, write or email us at info@hackney.gov.uk . If you prefer, you can ask someone else to do this for you - a neighbour, a member of your family, your doctor or someone else who cares for you.

All our offices are open from 9am to 5pm Monday to Friday. Some are open longer. Some of our offices have moved so if you’re not sure please ring us first.

There is more information in our leaflet Contacting Community Services in Hackney.

In an emergency

If you need one of these services in an emergency, outside normal office hours please call: 020 8356 2300, our out of hours service.

Registration and Inspection

Local authorities no longer have responsibility for Inspection and Registration. Staff working in this area have transferred to the new bodies undertaking these duties at www.ofsted.gov.uk

For more information: www.doh.gov.uk/ncsc or see the National Care Standards Commission's own website at www.csci.org.uk

Page updated: 1 May 2007

Hackney social care services