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Introduction to Hackney Choice 

What is Choice Based Lettings (CBL)?  

CBL is the way that Hackney Council lets its homes and is called Hackney Choice. 

It affects everyone on the housing waiting and transfer list. Those on the housing waiting/transfer list can choose which property they would like to live in.

Hackney Choice advertises available homes for rent from Hackney Council and Registered Social Landlords.

Benefits

  • You get to see the properties available
  • You choose the property you want to live in
  • You have a better idea about waiting times
  • No penalties for the first year
  • A clearer picture of how the system works

Who can use Hackney Choice?  

Only those on Hackney Council's housing waiting and transfer list.

Bidding

These properties are advertised from Friday morning to Monday night in a free magazine, on the East London Lettings Company website as well as special touch screen kiosks.

You can apply for up to two properties a week.

There are five methods of bidding:

  • 24-hour multi-lingual phone line
  • in person at a Council housing office
  • sending a text message
  • using the internet
  • a touch screen kiosk

Customers are able to bid by phone, text, on the East London Lettings Company website, at special kiosks or in person.

The highest bidder will be determined by their eligibility, priority and date order.

Priority bands

The five priority bands are:

  • Emergency
  • Urgent
  • Priority/Homeless
  • General
  • Reserve  

Is the system fair? 

Yes, the system is based on priority and need.

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Page updated: 4 Sep 2012 


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Contact details

Choice Based Lettings
Hackney Service Centre
1 Hillman Street
E8 1DY
Opening Times
Mon to Fri: 9am - 5pm.
Email: hackneychoice@hackney.gov.uk
Tel:020 8356 2135
Fax:020 8356 5763

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