Complaints

We hope that the services you receive from us are of the quality you need. However, we know that there may be times when you are unhappy with the service you receive, or may want to suggest a way to improve it.

The people who can best deal with most concerns are those who provide the service. We can normally sort out mistakes and misunderstandings quickly. However, if we cannot sort out your problem this way, the complaints procedure is here to help you.

Your complaints are important to us. They help us to:put things right when they go wrong, to  listen and learn; and change and improve the way we provide services. So don't be worried about telling us your concerns.

This section explains how you can complain if you are not happy with a Council service or the way in which you have been dealt with by the Council.

How can I complain?

We want to make it as easy for you as possible to let us know if you feel that something has gone wrong. You can complain online, by email, by phone, in person, or by letter.

What details should I give?

Please give as many details as possible, such as:

• What do you think we have done wrong or not done?
• How have you been affected?
• What would you like us to do to put things right?
• When were you first aware of the problem?

Help us to help you by  giving any relevant dates, the names of staff you have dealt with and provide any letters or other documents you have to support your complaint.

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Page updated: 1 Sep 2008