Libraries Service Standards

What you can expect from us

• If you are unable to get to the library because of long term infirmity or disability, we will visit you within 10 working days from the receipt of your request
• If you ask for help using a PC, we will offer you a basic skills tuition session within five working days
• If you ask to be shown around one of our libraries, we will book you a library tour within five days
• If you ask for a book or other item we don't have on the shelf, we will do our best to supply it in seven working days

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Page updated: 21 Oct 2008