Emergency out of hours social work service
Hackney Council has an emergency social work service that will respond in crisis situations that occur on weekdays after 5pm, at weekends and on bank holidays.
How to contact the service
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For emergency social care relating to adults, please call 020 8356 2346.
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For emergency social work services for children (aged 0-18 years), please call 020 8356 2710 or 020 8356 4865.
If the social worker is unavailable, you will be able to leave a message.
Hours of availability
- Monday to Friday, 5pm to 9am
- 24 hours at weekends and on bank holidays
What does the service deal with?
The service responds to the non-medical emergency social care needs of all communities of Hackney and the City of London occurring during its hours of service. The service
- deals with emergency mental health needs, including assessments
- responds to the welfare needs of vulnerable people in custody
- provides emergency need assessment of older people and people with physical and learning disabilities
- deals with child protection issues, including urgent needs assessment and homeless children and young people within the requirement of the 1989 Children's Act.
- gives information and advice.
What can you expect?
- Response and action to your referral within two hours (85% of all referrals are dealt with within one hour).
- Professional response to your situation
- Appropriate action
Who can access the service?
Anyone in Hackney and the City of London.
Page updated: 8 Aug 2011
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