Paying council tax by direct debit
Direct debit is the safer, easier way to pay your council tax bill. To start paying by direct debit call 020 8356 3154.
Why pay your council tax bill by direct debit?
- Your payment is safe and secure - you are protected by a comprehensive guarantee from your bank if a mistake is made.
- There's no queuing, paperwork, cheques or postage.
- You have greater financial control with a choice of four different payment dates - 1st, 14th, 21st or 28th of the month.
- You get peace of mind knowing that your council tax bill has been paid in full, on time and that there's no risk of red reminders.
How to start paying by direct debit
To start paying your council tax bill by direct debit, just phone 020 8356 3154 (9am-5pm). Please have your bank details ready when you phone.
The Direct Debit Guarantee
All direct debit transactions in the UK are covered by the Direct Debit Guarantee. This is offered by all banks and building societies that accept instructions to pay direct debits. Below you'll find some key information about the guarantee.
- If there are any changes to the amount, date or frequency of your Direct Debit, the Council will notify you 14 working days in advance of your account being debited, or as otherwise agreed. If you request the Council to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
- If an error is made in the payment of your Direct Debit by the council or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society.
- If you receive a refund you are not entitled to, you must pay it back when the Council asks you to.
- You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.
Other ways to pay your council tax bill
If you do not wish to pay your council tax using direct debit, there are several other options. Read more about the other ways you can pay your council tax.
Page updated: 13 Oct 2011
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