Home Care Assessment

Hackney social care services can arrange support to help you with daily living tasks and remain as independent as possible. In order to find out what your needs are, we will arrange a Home Care Assessment.

During the assessment, staff will talk with you about what you are able to do and look at ways to help you overcome any difficulties. The information you give is confidential and we will only share it with those people who need to know about your situation to help you. We will always ask your permission before sharing that information. The assessment is voluntary and you can withdraw at any stage.

Who is involved in the assessment?

Often, a home visit will be necessary. The person (the Assessor) who comes to talk to you will be specially trained to give you information and advice about the choices open to you. They will carry identification including a photograph, and will always tell you their name and where to contact them.

If a relative or friend is providing a lot of care for you, they have the right to ask for an assessment of their needs as a carer. You can also have a friend or relative with you to give you support or help you put forward your views. If you wish, we can put you in touch with a voluntary organisation who can provide someone to help you in this way.

What happens after the assessment?

You will receive your own copy of the assessment. If your carer has asked for a separate assessment of their needs, we will give them a copy of this.

We can translate your assessment into your preferred language or format.
If we cannot arrange services, then we may refer you on to the most appropriate agencies.

What happens if I disagree with the assessment?

If you do not agree with the conclusions of the assessment, you can ask for the decisions to be reconsidered. You have the right to complain if you are dissatisfied with an assessment decision or the way in which the assessment has been carried out.

Initial contact for needs assessment is through a variety of routes depending on the person's age and requirements.

Who to contact

For adults -

• Access Team (for over 18s with a physical or sensory disability or for older people),
• our two Locality Mental health teams, or
• City and Hackney Learning Disabilities Team

For children and young people -

• Children's Access and Assessment Team or
• Children with Disabilities Assessment Team

Online form: Home assessment enquiry form

duty and assessment to access and assessment

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Page updated: 30 Sep 2008