Civil emergencies - Trauma Support Service

The aim of this service is to provide a range of social and psychological support services in the aftermath of a major incident affecting residents or visitors.

In the aftermath of a major incident many people will be affected. They may be survivors of the incident, relatives of these survivors or relatives of those who die as a result of the incident. They may be affected simply by being involved in the response.

Some of these people will need trauma support in the immediate aftermath of such an incident but in a short time they will have recovered sufficiently to readjust to some sort of normality. Some, however, will need a higher level of trauma support for some time after the incident and a few will continue to need this support over many years.

There are a range of social and psychological support services available in Hackney in the aftermath of a major incident affecting residents or visitors.

We work closely with voluntary and statutory agencies, so that the services they provide are complementary to those already available.

They offer -

• immediate practical support
• emotional support
• telephone support and incident helpline
• friends and relative reception centre support
• other post-incident support to victims and relatives
• planning, tracking and reporting
• support to social care staff

In Hackney, this process is supported by updated information on resources held within our two social care service departments (Community Services - Adults and Children and Young People's Services). This would include expertise in dealing with such situations as well as physical resources, for example emergency beds. We work closely with other council departments, key voluntary sector partners and health so that we can respond appropriately.

Service Providers

• CCTV and Emergency Planning Service - details on the right of this page.
• London Fire and Emergency Planning Authority

Service Partners

• Salvation Army - Hoxton Cornerstone Centre
• Age Concern in Hackney Coldline
• Hackney Bereavement Service
• Salvation Army Cambridge Heath Church and Community

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Page updated: 9 Jun 2008