Complaints

We want to provide you with the best possible service. But because we provide hundreds of services to thousands of people, things can sometimes go wrong.

We value your feedback. If we go wrong let us know and we will do our best to put it right for you.

We want to learn from any mistakes so we can provide a better service in the future.

How can I make a complaint?

We want to make it as easy as possible to let us know if things go wrong.

You can complain online, by email to complaints@hackney.gov.uk, by phone on 020 8356 3770 or by letter to the address on the right.

We have a three stage complaints procedure.

What information do I need to provide?

Please provide as much detail as possible:

• What service are you complaining about?
• What do you think the Council did wrong?
• What do you think the Council should do to put things right?

Help us to help you by providing any relevant dates, names of staff and copies of relevant letters or other documents to support your complaint.

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Page updated: 22 Oct 2008