Frequently Asked Questions

Road Safety – Pedestrian Crossing

I would like to report a traffic light that’s not working.
I have noticed the vibrating traffic light control mechanism is not working.

Please report the incident directly to Transport for London.
They can be contacted on www.tfl.gov.uk/streets

The Pelican crossing light is not working.
I have noticed a damaged Pelican crossing who should i report this to?

A Pelican crossing is signal-controlled whereby flashing amber follows the red stop light. Please contact the Hackney Service Centre on 020 8356 2897.
Please provide as much detail as possible about the problem, including a clear description of its location, what light is not working and when you first noticed the light not working.
If necessary, our officers will visit the site to investigate the problem.

How would I request a new crossing?

Please contact the Hackney Service Centre on 020 8356 2897. Please state where you would like the crossing to be, and why you think the crossing should be placed there.
It’s vital that you provide us with your name and contact details so Traffic and Transportation can contact you for more information.
If you wish to contact the Transport for London, the webpage is www.tfl.gov.uk/streets

I wish to request further information on Road Safety – Pedestrian Crossing.
How do I make a complaint regarding Road Safety – Pedestrian Crossing?

For information or to complain about Road Safety – Pedestrian Crossing contact us on:

Phone: 020 8356 2897 / 2895

Write: Street Scene Division
263 Mare Street
London
E8 3HT

Email: info@hackney.gov.uk
Web link: www.hackney.gov.uk

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Page updated: 28 Feb 2007