We make sure that there is fair and safe trading in Hackney and protect the interests of consumers and businesses. We enforce a wide range of consumer legislation, and provide advice to Hackney residents and businesses.
Residents can also get advice or assistance with goods and services from the Citizens Advice Bureau.
We can help and advise residents and consumers if they have a problem with goods or services that they have bought or received.
We can advise on legislation designed to protect consumers and businesses and ensure fair trading methods for everyone.
Buy with confidence
The buy with confidence scheme is a Council initiative in association with the London Trading Standards Authorities (LoTSA) that provides consumer protection by recognising and identifying businesses that provide high standards of customer service.
Enquiries and complaints
You can contact us from 9am to 5pm Monday to Friday.
What you can expect from us
We aim to offer high quality, value-for-money services in line with the needs of our customers.
For a detailed summary of the standards and the quality of service customers can expect from us, read our customer charter: