Trading Standards Service Standards
What you can expect from us
Hackney Council aims to offer high quality, value-for-money services in line with the needs of our customers.
For a detailed summary of the standards and the quality of service customers can expect from Hackney Trading Standards, you can download our Trading Standards Customer Charter (PDF, 278KB).
Performance standards to date
Consumers
|
Promise |
Measure |
Target |
2007/2008 |
2008/2009 |
2009/2010 |
|
We will complete 80% of consumer service requests |
% of consumer service requests completed within 20 working days |
80% |
82% |
87% |
90% |
|
We will complete 80% of consumer complaints against businesses |
% of complaints completed within 20 working days |
80% |
92% |
90% |
93% |
|
We will provide our customers with business advice and guidance on the legislation within an average time of 10 working days following a request |
% business advice and guidance on legislation given within 10 working days of request |
80% |
92% |
98% |
100% |
|
We will test accuracy of weighing or measuring equipment following a request within an average time of 7 working days. |
% reports of short measures or weighs investigated within 7 working days |
80% |
97% |
98% |
99.5% |
Businesses
|
Promise |
Measure |
Target |
2007/2008 |
2008/2009 |
2009/2010 |
|
We will visit all high risk premises (72 high risk premises targeted for 09/10). |
Number of high risk premises visited in Hackney (accumulative figure) |
70 |
123 |
83 |
118 |
Page updated: 9 Sep 2010
.