What to do if your car has been removed

If your car's been removed, please call the TRACE service on 0845 206 8602. They'll advise you where the vehicle's been taken and how much the release fee is. The release fee and PCN must be paid before we can release the vehicle.

Depending how long the vehicle's been at the pound, additional storage charges may apply. You're entitled to appeal against the PCN and the removal of the vehicle, immediately after paying the PCN and release fee.

Fees

  • release fee: £200 plus the cost of the PCN
  • storage fee: £40 per day from the second day of storage onwards

Car pound address

Hackney Car Pound, 15-49 Chapman Road, London E9 5DW. Opening times: Monday to Sunday, 8.30am to 6.30pm.

Tel: 0208 356 7555

Affiliated agencies: Metropolitan Police: 020 7739 1212, TRACE: 0845 206 8602. 

Documents you need to provide to release your vehicle 

Each of the following, containing the same name and address:

  • proof of ownership (V5, V5C or V11, insurance policy)
  • proof of identity - photo driving licence or passport

If one of the above does not contain your current name and address, one of the following is also required:

  • utility bill (no more than three months old)
  • bank statement (no more than three months old)
  • council tax bill

If your vehicle has been removed for blue badge, permit, vouchers misuse or you are an persistent evader of penalty charge notices, you will need to provide two utility bills from different providers and two statements from different banks. Both documents must not be more than three months old. 

What should I do if my car is clamped?

If your vehicle is clamped and subsequently removed you'll have to pay removal and storage charges along with the cost of the PCN to release the vehicle. Once payment for these charges is received, you have an immediate right of appeal against the issue of the PCN and the removal of the vehicle.

Removal policy

We aim to remove vehicles only where it supports our traffic management objectives of improving road safety and relieving congestion. Markings such as yellow lines are used to ban parking in areas where it would be dangerous or would obstruct or reduce traffic flow. We aim to remove vehicles parked in prohibited areas as quickly as possible, but allow longer when a vehicle is parked incorrectly in a bay.

Examples of situations where we may remove your vehicle (this list is not exhaustive):

  • parking on single or double yellow lines during set hours
  • obstructing traffic
  • parking in suspended bays
  • parking on pavements or kerbs
  • fraudulent use of blue badges
  • persistent evaders of parking fines
  • parking in a disabled bay without a valid blue badge or companion badge
  • parked incorrectly in a bay for longer than the period set out in the table below

Removing vehicles from parking bays

This shows how long we may wait before removing a vehicle from a parking bay:

What is on display?

Minimum timescale for removal

Expired* permit

Seven days after expiry

Expired* pay & display ticket 

Four hours after expiry

Expired* visitor voucher

Four hours after expiry

Parked in a bay with nothing valid displayed for that place**

Four hours after a PCN is issued**

Valid blue badge or companion badge

Do not remove unless the badge is being misused

* The item displayed must previously have been valid for that bay.
** Where we think there is a high demand for parking and the vehicle is taking up space reserved for permit holders, vehicles may be removed from the legal minimum of 30 minutes after the PCN is issued or 15 if the vehicle is kept by a persistent evader.

Removal priorities

When more than one vehicle is incorrectly parked, we prioritise removals: 

Priority

Situation

1

  • vehicles parked on yellow lines or another area in which parking is banned at that time
  • vehicles identified as belonging to a persistent evader
  • vehicles used in connection with suspected fraud or misuse
  • vehicles parked in a disabled people's bay without a displaying a valid blue badge or companion badge

2

Vehicles parked in a bay reserved for a specific organisation, limited group of users or type of vehicle (or example, doctors, car clubs, electric vehicles and cycle hire)

3

Vehicles parked in a bays allocated to permit holders for that zone or for users of pay & display parkin

What is a persistent evader?

We define persistent evaders as people with three or more penalty charge notices, none of which are either subject to an appeal or at a stage where an appeal can be made. Persistent evaders can also be people with three or more PCNs who have not registered their vehicle with the DVLA. Under these circumstances we can cancel your permit.

Should a persistent evader continue to contravene parking restrictions, they will be issued a penalty charge notice in proportion to the contravention and their vehicle may be immediately removed.

People whose penalty charges remain unpaid may have their vehicles clamped by a bailiff company and will then have to pay additional fees as a result.

Page updated: 02/05/2017 00:01:02