Customer Care Standards
Our seven customer care standards are:
- We will provide 24-hour access to secure transactions on the Council's website
- We will answer emails to publicly advertised addresses within ten working days
- We will respond to telephone calls to publicly advertised telephone numbers in 30 seconds
- We will answer letters to publicly advertised addresses within ten working days
- We will greet visitors and find out what they need within five minutes of them coming into a Council reception
- We will respond to customer feedback using the Council's feedback process within 15 working days
- We will respond to customer complaints at stage one and two of the Council's complaints process within 15 working days
Page updated: 4 Aug 2010
.