Equipment and adaptations to the home
NRS Healthcare is our Integrated Community Equipment Service provider. They experienced a cyber security incident on 30 March 2024.
Specialist NRS Healthcare teams are working around the clock to restore functionality. They are working closely with commissioners and prescribers. Manual workarounds have enabled them to deliver and collect equipment for our residents in the community but with some delays. They are presently unable to use their systems to communicate directly with residents.
Anyone with urgent enquiries should still contact their prescriber if they are still allocated to a council or NHS worker. You can also email urgent@nrshealthcare.co.uk with the following details:
- in the email subject headline: your council or local authority name
- in the body of your email: your name, contact number and request
If you have a disability or are finding it difficult to access or move around your home, you may be entitled to equipment to assist with day to day activities or an adaptation to your home.
We may be able to help you if you
- have a disability
- or have a long term illness which causes you to have difficulties coping with daily living tasks
Assessment
If you or your representative contact us, we will arrange a convenient time for someone to conduct an assessment of your needs. An interpreter can be provided if needed. We will aim to complete your assessments within 28 days of you contacting us.
What kind of help is there?
We can advise on suitable equipment for you or adaptations for your home that will meet your needs. Everyone’s needs are different so the services offered to each individual will be different. Together we will try to agree on the best way to provide the help that you need.
Loaned equipment
Some equipment (eg a raised toilet seat or bathing equipment) will be supplied to you on loan and other equipment can be collected from a local chemist with a prescription supplied at the assessment visit.
Minor adaptations
We can recommend minor adaptations to your home, like grab rails, additional stair rails, concrete steps or outside galvanised rails. We aim to complete these within 9.5 weeks from the time of your assessment and we will deliver equipment and straightforward minor adaptations to your home within 7 days from the time the order is placed
Major adaptations
If we feel that major adaptations are needed, such as a lift or a ramp for wheelchair access, we can discuss how these can be funded. We aim to complete these within 28 weeks from the time of your assessment.
Other options
We want to help you live independently in your home, but if we, or you, feel that you would be better off moving to different accommodation, we will discuss all the options with you.
Partners of this service
Health and social care complaints charter
In 2019 we joined our partners in Healthwatch Hackney and the NHS to launch a health and social care complaints charter for our residents. Find out more:
Adult social care
Address
Telephone
- Monday, Tuesday, Thursday, Friday – 9am to 5pm020 8356 6262
- Wednesday – 9am to 4pm020 8356 6262
- Urgent out of hours0208 356 8855