Buildings insurance

Where we are obliged under the terms of your leasehold contract with Hackney, we arrange the buildings insurance for leasehold properties.

You pay for the cost of buildings insurance in your service charges.

If the date of loss is on or after 1 April 2023

The buildings insurance is provided by Protector Forsikring ASA. The Protector Buildings Leaseholder Summary of Cover provides summary information:

Protector Insurance Summary of Cover (PDF 464kb)

Full details of policy coverage including terms, conditions and any applicable exclusions can be found in the policy wording:

Leasehold policy wording (PDF 392kb)

The policy number is: 3145730

How to claim

Leaseholder claims are managed by Sedgwicks as our insurers appointed agents. To make a claim you must contact Sedgwicks:

• call the dedicated claim line: 0161 823 1912 (9am to 5pm, Monday to Friday)
• email protectorclaims@uk.sedgwick.com

If you call out of office hours your call will be redirected to the out of hours office.

You must notify the claim as soon as possible, and provide full details within 30 days of the claim (7 days in respect of riot or malicious damage) including supporting evidence in writing. You must notify the police as soon as possible in the event of theft or malicious damage.

If the date of loss is between 1 April 2022 and 31 March 2023

The buildings insurance is provided by Avid Insurance Services. The Avid Buildings Insurance Product Information Document (IPID) provides a summary of cover.

See Local Authority Leasehold IPID (PDF 422kb).

Full details of policy coverage including terms, conditions and any applicable exclusions can be found in the policy wording.

See Leasehold policy wording (PDF 1mb).

How to claim

Leaseholder claims are managed by QuestGates as our Insurers appointed agents. QuestGates are Chartered Loss Adjusters and Claims Handling specialists.

Claims must be notified within 28 days of the event in the case of damage caused by riot, civil commotion, strikes, labour disturbances or malicious persons, or as soon as reasonably possible in the case of any other claim.

You need to quote the main policy number when making a claim: 2022CP000277

You can make a claim using one of the options below:

If the date of loss is prior to 1 April 2022

If your loss is prior to 1 April 2022 contact the Insurance Services team to discuss your claim. You can find contact details for the Insurance Services team at the bottom of this page.

Insurance schedules

You can request a copy of your insurance schedule by emailing service.charges@hackney.gov.uk

Contents insurance

The building insurance cover which forms part of your service charges is for the structure and communal parts of the building only. As the contents of your home and belongings are not covered by this policy you are strongly advised to arrange contents insurance.

We are not responsible for loss of, or damage to, your belongings, including that caused by other residents.