Furniture re-use service for furniture in good condition
If you have unwanted furniture in a reusable condition, use our furniture re-use service. Your furniture will be collected and then sold at an affordable price to families on low incomes.
To be collected, your furniture needs to meet all the criteria below:
- in good condition
- not dirty or damaged
- not dismantled or flat packed
- not left outside for collection - someone over the age of 18 must be available to hand over the furniture
In addition to this, divan beds, sofas or other soft furnishings must have a fire safety label.
Other bulky items
We offer a free collection service for bulky items for residential properties only.
We will remove up to 5 items per collection and will make up to 4 collections per household each year (1 April - 31 March). You can only have 1 collection of 5 items per day.
What will we collect?
The bulky waste service is for items that are too large to go in bin bags with your normal refuse. This includes:
- unusable furniture
- large appliances like televisions, fridges and washing machines
When will my items be picked up?
Bulky waste is collected Monday to Friday apart from on public holidays. You can choose a collection slot. Depending on demand the first available slot is usually in about 5 working days time.
Leaving items for collection
Please place your items outside your property by 7am on the day that you are expecting your collection. If you live in a block or estate please leave it in your communal storage area.
What will NOT be collected as bulky waste?
Building or DIY waste including tiles, carpet, rubble and fencing
You or your builder must arrange for it to be collected by a licensed waste carrier. Our commercial waste service can collect it for a charge.
Small electrical items like DVD players, computers, hair dryers and kettles
Use one of our recycling banks or take it to a reuse and recycling centre.
Sacks or bags of rubbish
These will be collected as part of your regular household waste collection.
Use the garden waste collection service or take it to a reuse and recycling centre.
Please contact the Corporation of London Hazardous Waste Collection and Disposal Service.
Large amounts of bulky waste (more than 5 items)
Take it to a reuse and recycling centre or arrange for it to be collected by a private contractor or our commercial waste service.
Any waste from landlords, tradesmen or businesses
Contact our commercial waste service.
I cannot carry the items I want collected
Disabled people or older people may be eligible for help with lifting their bulky items - this is called an assisted collection.
If you think that you may be eligible for an assisted collection, please call 020 8356 6688, Monday to Friday 8am - 5pm.
Why was my waste not collected?
The collection crew will only collect those items shown on the job ticket. They will not collect any other items put out for collection.
If the crew is unable to carry out the collection, a ticket will be placed in your letterbox stating the reason why. You may have to contact us to reschedule.
What happens to the items we collect?
Items are sorted and any that are suitable for recycling are separated and placed in recycling containers. This waste is then sent to North London Waste Authority (NLWA) or other specialist contractors for recycling. Electrical items are dealt with under the Waste Electrical and Electronic Equipment (WEEE) Regulations.
If you are hiring a skip, Skip and Bin, is a useful price comparison site. It is free and impartial and shows live prices from licensed skip companies operating in Hackney.
Our list of approved skip contractors [pdf, 55.33Kb] has the details of all the skip companies who are licenced to operate in Hackney.