New fees for bulky waste collections
From Monday 25 September, most residents will pay a small fee for bulky waste collections. Collections will cost just £15, but residents who receive housing benefit will not have to pay.
There are 5 waste and recycling centres near Hackney which residents can use free of charge. You can take a range of household waste items to the sites, including unusable furniture, garden waste, electrical appliances, scrap metal and textiles. You can also arrange for items to be collected free of charge via websites like Freecycle and Gumtree.
If you have unwanted furniture in a reusable condition, use our furniture re-use service. Your furniture will be collected and then sold at an affordable price to families on low incomes.
To be collected, your furniture needs to be:
- in good condition
- not dirty or damaged
- not dismantled or flat packed
- not left outside for collection - someone must be available to hand over the furniture
Divan beds, sofas or other soft furnishings must have a fire safety label.
Collections for other bulky items
We offer a collection service for bulky items. Collections start at £15, but residents who receive housing benefit do not have to pay.
1 to 5 items
6 to 10 items
11 to 15 items
16 to 20 items
Exemption for residents who receive housing benefit
Residents who receive housing benefit are exempt from the fee and receive 4 free collections (of up to 5 items) per year. Please have your housing benefit number to hand when booking your collection.
Change or cancel a collection
You can make changes to your collection before your collection if you give at least 48 hours' notice. Changes include rescheduling the collection (subject to availability), adding or removing items or cancelling your collection.
Bookings changed or cancelled with less than 48 hours' notice will not be refunded.
What will we collect?
The bulky waste service is for items that are too large to go in bin bags with your normal refuse. This includes:
- unusable furniture
- large appliances like televisions, fridges and washing machines
When will my items be picked up?
Bulky waste is collected Monday to Friday apart from on public holidays. You can choose a collection slot. Depending on demand the first available slot is usually in about 5 working days time.
What will not be collected as bulky waste?
Building or DIY waste including tiles, carpet, rubble and fencing
The bulky waste collection is for household waste items. We will not collect:
- masonry and tiles
- construction waste
Our commercial waste service can collect these items and other DIY waste - call 020 8356 6683 to arrange a collection.
Small electrical items like DVD players, computers, hair dryers and kettles
Use one of our recycling banks or take it to a reuse and recycling centre.
Sacks or bags of rubbish
These will be collected as part of your regular household waste collection.
Use the garden waste collection service or take it to a reuse and recycling centre.
Please contact the Corporation of London Hazardous Waste Collection and Disposal Service.
Any waste from landlords, tradesmen or businesses
Contact our commercial waste service.
Why was my waste not collected?
The collection crew will only collect those items shown on the job ticket. They will not collect any other items put out for collection.
If the crew is unable to collect your items you will be notified by email. You may have to rebook your collection.
What happens to the items we collect?
Items are sorted and any that are suitable for recycling are separated and placed in recycling containers. This waste is then sent to North London Waste Authority (NLWA) or other specialist contractors for recycling. Electrical items are dealt with under the Waste Electrical and Electronic Equipment (WEEE) Regulations.
Due to government cuts, the Council has to save another £14m in 2017/18. We don't want to cut frontline services like cleaning streets and maintaining parks. We need to raise money so we can continue to provide the high quality services expected by residents.
The charge of £15 for a collection of up to 5 items is amongst the lowest in the country. Some London boroughs charge over £50 for collections.
We want to ensure that the charge does not penalise those on low incomes, so residents who receive housing benefit or live in council homes will continue to receive the 4 free collections per year.
If you are hiring a skip, Skip and Bin, is a useful price comparison site. It is free and impartial and shows live prices from licensed skip companies operating in Hackney.
Our list of approved skip contractors [pdf, 55.33Kb] has the details of all the skip companies who are licenced to operate in Hackney.