Domestic abuse support

Emergencies

If you’re in immediate danger, always call the police on 999. For non-emergency police enquiries call 101.

If you need to speak to someone outside of office hours, the National Domestic Violence Helpline is always open and free to call. Call 0808 2000 247.

If you’re worried someone might see you have visited this page, the Women’s Aid website tells you how to view it anonymously and delete your internet history.

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This page is for anybody who wants to learn about domestic abuse support. You might be worried about yourself or someone else.

Who we help

We work with anyone experiencing domestic abuse or hurting others through domestic abuse:

  • living in Hackney or City of London
  • aged 16 or over
  • of any sex and/or gender
  • of any sexuality

See Translated information about our Domestic Abuse Intervention Service.

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What is domestic abuse

Behaviour of a person towards another person is “domestic abuse” if:

  • the people concerned are each aged 16 or over and are personally connected to each other (partner, ex-partner, family member), and
  • the behaviour is abusive

Behaviour is “abusive” if it consists of any of the following:

  • physical or sexual abuse
  • violent or threatening behaviour
  • controlling or coercive behaviour
  • economic abuse
  • psychological, emotional or other abuse

It does not matter whether the behaviour consists of a single incident or a course of conduct.

Domestic abuse is a crime. Domestic abuse comes in many forms.

The Domestic Abuse Act 2021 covers different types of abusive behaviour such as:

Physical abuse

Physical abuse can be violent such as hitting, punching, shoving, biting and kicking. Or, it can be the threat of physical violence. It also includes throwing things at you or pushing you.

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Sexual abuse

Any sexual activity that happens without your full and informed consent. Sex should not make you feel uncomfortable or degraded.

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Coercive control

Coercive control is when someone you are close to repeatedly behaves in a way that makes you feel controlled, dependent, isolated or scared.

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Financial abuse

Financial abuse is when you don’t have full control of your own money. Someone may have put you in debt, always check your bank account or make you pay their living expenses.

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Emotional and psychological abuse

Psychological abuse is causing fear by intimidation, name calling, swearing or yelling, blaming and guilt tripping.

Gaslighting is also a form of emotional abuse. It involves manipulating you to make you doubt your own sanity.

Gaslighting makes you question your perceptions, memory and judgement.

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Take a look at the questions below and see if you can relate to any of them.

  • do you change your behaviour because you’re frightened of your partner’s reaction?
  • do you feel that you’re walking on eggshells?
  • do you feel controlled, or isolated?
  • does someone limit your control over your own money?
  • do they play mind games and make you doubt your judgment?

If you answered yes to any of these questions then there is help available for you.

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What we do about domestic abuse

Help if you are being hurt

We are here to support you. Domestic abuse is never your fault.

If you contact us we will:

  • listen to you
  • assess your safety
  • help you with your legal and housing rights
  • help you if you go to court
  • help you to get legal protection
  • work with you and other professionals to help make you safer

Making you safer might involve:

  • helping you separate from the person who is hurting you
  • involving extra services to help you with your needs
  • trying to reduce your risks if you want to remain with the person who is hurting you

If you need emergency housing you should speak with Housing Options and Advice.

We can engage with the person who is hurting you to try and reduce the abuse. This will only happen if it is safe. We will work with you and won’t force you to do anything you’re not ready to do.

We usually see people in central Hackney. If you prefer we can arrange to see you somewhere else that is safe, accessible and comfortable for you.

For example, a housing neighbourhood office, doctor’s surgery or at your home. We can also visit you with a professional you already know such as your social worker or health visitor.

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Help if someone you know is being hurt

You could make a big difference to someone living in an abusive situation by contacting us. We can help make them safe.

We can keep your identity secret if you don’t want the person being hurt to know that you contacted us.

If you contact us we can:

  • contact the person you’re worried is being hurt
  • assess their safety
  • help protect them from harm
  • help them with legal and housing rights
  • help them if they go to court
  • help them to get legal protection
  • work with them and other professionals to help make them safe

Making them safer might involve:

  • helping them separate from the person who is hurting them
  • involving extra services to help them with their needs
  • trying to reduce their risks if they want to remain with the person who is hurting them

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Help if you are hurting someone

We can support you to change your behaviour if you’re worried that your behaviour is hurting others.

We offer:

  • a 26-week group domestic abuse perpetrator programme (DAPP) for people in heterosexual relationships
  • one-to-one help for people in LGBT relationships
  • one-to-one help for people using violence towards a family member
  • one-to-one help for women using violence

For more information about the domestic abuse prevention program and how we can support you to change your behaviour, see Domestic abuse prevention programme: leaflet for those hurting others (google doc).

If we are working with you to support you to change your abusive behaviour we’ll share information with relevant people to ensure we can keep those around you safe.

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Help if you think your partner has hurt somebody before

The domestic violence disclosure scheme (DVDS) is often called ‘Clare’s Law’ after the landmark case that led to it.

It gives you the right to ask the police:

  • if your partner has a history of domestic abuse
  • if a close friend’s partner or family member’s partner has a history of domestic abuse

You can submit a request for this information via the Metropolitan Police website, or by calling 101.

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Confidentiality

We keep any information you share with us confidential. However, if we are concerned about the safety of a child or adult, we are legally required to share that information with the appropriate agencies. This could include the police, Children and Families Services, or Adult Social Care.

We will:

  • try to get your consent before sharing information
  • only share information without your permission if you or someone else is at risk of serious harm
  • never share anything you tell us with the person who is harming you

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How to contact us

How to contact us if you are being hurt

Before you get in touch, read our confidentiality section to find out how we handle your information.

You can contact us directly, or you can ask someone else. For example, your doctor, housing officer or social worker.

  • we’re open Monday to Friday 9am to 5pm
  • our telephone numbers are 020 8356 4458, 020 8356 4459 or 0800 056 0905 (free from a landline)
  • our email is da.vawg@hackney.gov.uk

If you are in immediate danger, always call the police on 999.

If you want to speak to someone outside office hours:

  • call the National Domestic Violence Helpline on 0808 2000 247. It is free to call and always open. They can help you find a women’s refuge.
  • call us on 020 8356 2300. We can help you with emergency housing

See Translated information about our Domestic Abuse Intervention Service

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How to contact us if somebody you know is being hurt

You can contact us. Or, you can ask someone else to contact us. For example, your doctor, housing officer or social worker.

  • we’re open Monday to Friday 9am to 5pm
  • our telephone numbers are 020 8356 4458, 020 8356 4459 or 0800 056 0905 (free from a landline)
  • our email is da.vawg@hackney.gov.uk

If the person is in immediate danger, always call the police on 999.

If you want to speak to someone outside office hours:

  • call the National Domestic Violence Helpline on 0808 2000 247. It is free to call and always open. They can help you find a women’s refuge.
  • call us on 020 8356 2300. We can help you with emergency housing

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How to contact us if you are hurting someone

You can contact us. Or, you can ask someone else to contact us. For example, your doctor, housing officer or social worker.

  • we’re open Monday to Friday 9am to 5pm
  • our telephone numbers are 020 8356 4458, 020 8356 4459 or 0800 056 0905 (free from a landline)
  • our email is da.vawg@hackney.gov.uk

If you are in immediate danger, always call the police on 999.

If you want to speak to someone outside office hours:

  • call the National Domestic Violence Helpline on 0808 2000 247. It is free to call and always open. They can help you find a women’s refuge.
  • call us on 020 8356 2300. We can help you with emergency housing

If you would like to speak to someone confidentially for advice then please call Respect on 0808 802 4040. It’s free to call.

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How to get help if you think your partner has hurt somebody before

The domestic violence disclosure scheme (DVDS) is often called ‘Clare’s Law’ after the landmark case that led to it.

It gives you the right to ask the police:

  • if your partner has a history of domestic abuse
  • if a close friend’s partner or family member’s partner has a history of domestic abuse

You can submit a request for this information via the Metropolitan Police website, or by calling 101.

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Anti-Racist Practice

The Domestic Abuse Intervention Service is committed to being anti-racist. Racist or other discriminatory behaviour towards or in the presence of staff or other professionals is not tolerated. If clients behave in a racist or discriminatory way we'll need to consider whether we can continue to work with them and may need to end our involvement with them.
 

Tools for understanding domestic abuse

Domestic abuse can be difficult to understand.

The following tools may be useful in helping you understand your situation and making decisions about whether you want to get help. They’re also useful for professionals working with clients in helping to explore domestic abuse.

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Domestic abuse and housing

We are DAHA (Domestic Abuse Housing Alliance) accredited members.

See Hackney Housing Services Domestic Abuse Policy (google doc).

See support for Hackney residents booklet (PDF 646kb)

See domestic abuse housing options and advice booklet (PDF 374kb), you can also view translated versions:

The Domestic Abuse Intervention Service has worked with leading Registered Social Landlords operating in Hackney to create and launch the Hackney Social Landlords Domestic Abuse Protocol. This sets out what help residents living in social housing can expect if they are experiencing domestic abuse and how landlords will work to make tenants safer in their homes.

See Hackney Social Landlords Domestic Abuse Protocol (Google Doc)

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Domestic Violence Disclosure Scheme (Clare’s law)

Clare's law

The Domestic Violence Disclosure Scheme (DVDS) is also known as ‘Clare’s law’. This is because of the landmark case that led to it.

Clare’s law gives any member of the public the right to ask the police if their partner may pose a risk to them.

A member of the public can also make enquiries into the partner of a close friend or family member.

Clare’s law has two functions:

  • right to ask – this enables someone to ask the police about a partner’s previous history of domestic violence or violent acts
  • right to know – police can proactively disclose information in certain circumstances

You can apply for Clare’s law by:

  • attending your local police station – a police officer will take the details of what prompted the enquiry and talk through the next steps
  • online via the Metropolitan Police website

The police will invite you to a meeting. At this stage, you will need identification.

The police will not make the disclosure in writing and documents are not provided.

Other organisations that can help

Women’s Aid created a directory that contains up to date information about local domestic abuse support services. It is regularly updated by the services listed so you’ll be able to find the right local support, when you need it most.

We do not commission the services (apart from Nia’s IRIS service) and do not have responsibility for the quality of services.

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National organisations that can help

London organisations that can help

How to tell us about someone who is being harmed by their (ex)partner or family member

You can contact us if you need advice about whether to make a referral. You don’t have to give your client’s identifying details.

  • we’re open Monday to Friday 9am to 5pm
  • our telephone numbers are 020 8356 4458, 020 8356 4459 or 0800 056 0905 (free from a landline)
  • our email is da.vawg@hackney.gov.uk 

Use the referral form if you need to make a referral:

Email your referral to da.vawg@hackney.gov.uk or da.vawg@hackney.gov.uk.cjsm.net 

It’s helpful if you can also complete a domestic abuse risk assessment form based on your work with the person who is being harmed. This is not essential when making a referral. The Hackney domestic abuse risk assessment (google doc) is founded on the standard 24 question DASH Risk Checklist with prompts to help practitioners consider:

  • anti-racist practice
  • intergenerational domestic abuse
  • disability
  • LGBTQ+ status
  • extra familial risk or exploitation

If you’ve conducted a domestic abuse risk assessment and the risks are high the case needs to be referred to the Hackney Multi-Agency Risk Assessment Conference (MARAC). For more information, see the MARAC section below. 

For a guide to how the service operates see see our domestic abuse intervention service protocol (Google Doc).

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How to refer someone who is harming their (ex)partner or family member

Hackney and City’s Domestic Abuse Prevention Programme works with those harming others. It aims to:

  • explore and address their behaviour
  • help them make different choices
  • increase the safety of (ex)partners and family members

Referral criteria

For someone to benefit from the Domestic Abuse Prevention Programme, they need to:

  • have used behaviour that constitutes domestic abuse
  • have made meaningful acknowledgement of their use of abusive behaviours, even if they struggle to label it as ‘abuse’
  • say they want to work on changing their behaviour
  • be likely to attend the programme regularly over the intervention (6 to 7 months)
  • live in Hackney or have children or a partner/ex-partner who lives in Hackney
  • be 16 or over (16 and 17 year olds will receive individual rather than group work)

Before you make a referral

Before making the referral, it is important to speak to the person you want to refer:

  • identify the problematic behaviours and make it clear these are why you are referring them to the programme
  • help them acknowledge the behaviours are abusive and harmful to their (ex)partner and child or children
  • make sure they consent to a referral
  • inform them that the Domestic Abuse Intervention Service will contact their (ex)partner with any significant updates during their time on the programme

If you are in a position to do so, inform their (ex)partner of the referral and explain that they will be supported separately by the Domestic Abuse Intervention Service over the time their partner addresses their problematic behaviour.

If you are not able to inform their (ex)partner then the Domestic Abuse Intervention Service will do so.

See Hackney and City of London Domestic Abuse Prevention Programme leaflet for partners (google doc).

For more information on referring, see the Hackney and City of London Domestic Abuse Prevention Programme referral guidance (google doc).

Complete the domestic abuse and sexual exploitation referral form (Google Doc) and send it to da.vawg@hackney.gov.uk

Intergenerational domestic abuse

What is intergenerational domestic abuse?

Abusive behaviour from one adult (or person aged 16+) family member to another family member is domestic abuse.

Indicators

Many of the indicators of intergenerational domestic abuse are very similar to domestic abuse perpetrated by (ex)partners. They can include, but are limited to:

  • chronic unexplained injuries, bruises or cuts
  • symptoms of depression, anxiety or PTSD
  • anxiousness or fear of a person or persons
  • non-engagement with services
  • lack of support network or isolation from
  • friends and family
  • not being able to leave the house
  • lack of access to their own money
  • staff observing the person being dominated, harassed or controlled by their family member

Support

The Council takes the issue of intergenerational domestic abuse seriously. The following can help assist professionals identify and respond to intergenerational domestic abuse cases:

To talk to someone about intergenerational / intra-familial abuse or to request support for yourself or a loved one see how to contact us.

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Extra familial risk and domestic abuse

Young people’s relationships with one another are dynamic, not static. This is true in the context of romantic and sexual relationships as well as in the context of friendships and peer relationships.

The label used to describe a relationship is less important than the quality of the relationship and how safe it is.

The boundary between domestic abuse and extra familial harm can be blurred and unclear both to professionals and to the young people involved.

Power imbalances between one young person and another or one young person and a peer group can be heightened on the basis of:

  • trauma history
  • sex
  • gender
  • ethnicity
  • age
  • class or family wealth
  • disability
  • immigration status
  • level of spoken or written English

These imbalances can provide a context in which exploitation or abuse is more likely to occur and/or to go unreported.

Young people who harm others in an extra-familial context may be harming others in an intimate partner context, or an intrafamilial or intergenerational context.

Young people who harm others in an intimate partner context or an intrafamilial or intergenerational context, may be harming others in an extra-familial context.

Young people who are being harmed by others in an extra-familial context may be being harmed in an intimate partner context, or an intrafamilial or intergenerational context.

Young people who are being harmed by others in an intimate partner context, or an intrafamilial or intergenerational context may be being harmed in an extra-familial context.

Young people can be harming others and be harmed by others at the same time.

Young people being harmed or harming others in an extra familial context need to be considered in terms of any risks they may experience or pose to others in a domestic abuse context.

Young people being harmed or harming others through domestic abuse need to be considered in terms of any risks they may experience or pose to others in an extra familial context.

Adults, particularly those with additional needs or complexities, can also be vulnerable to exploitation and harm outside the home. This extra-familial harm may be part of the domestic abuse they’re experiencing or separate from the domestic abuse they’re experiencing. DAIS and other agencies in partnership with Adult Safeguarding colleagues are to follow a joined-up whole-system approach for any adult at risk of or experiencing exploitation.

We have an extra familial risk and domestic abuse protocol (google doc) to help agencies identify and respond to young people experiencing domestic abuse and/or harm outside the home.

Trauma-informed practice regarding child victims of domestic abuse

We have developed trauma-informed guidance aimed at professionals working with children and/or adults.

Trauma-informed practice: working with children affected by domestic abuse
understand behaviour as a consequence and indicator of trauma
help parents understand their children’s behaviour in the context of trauma
respond to children in a trauma-informed way
refer children for additional support when needed
Trauma-informed practice: working with parents or carers affected by domestic abuse
understand trauma caused by domestic abuse
make sure that anyone experiencing domestic abuse is safeguarded
respond to parents in a trauma-informed way
help parents recover, enabling them to respond to children in a trauma-informed way
The guidance contains details of:

local services
training
trauma-informed resources
See Hackney trauma-informed multi-agency guidance: responding to child victims of domestic abuse (google doc).

Domestic homicide reviews

Unfortunately, domestic abuse can result in the death of victims. We complete a Domestic Homicide Review when someone dies as a result of domestic abuse by:

  • a member of the same household
  • a relative
  • someone they had been in an intimate relationship with

The victim must be 16 years old, or over.

Domestic homicide reviews can also be completed when the death appears to have been caused by domestic abuse.

Domestic homicide reviews help professionals:

  • learn lessons
  • change practice to reduce risk to victims
  • improve the way agencies work

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Multi-Agency Risk Assessment Conference (MARAC)

The Multi-Agency Risk Assessment Conference (MARAC) is a meeting for representatives to discuss high-risk cases of domestic abuse. The focus of a MARAC is to safeguard the victims.

During Hackney MARACs we:

  • share information to increase the safety, health and wellbeing of victims
  • take actions to reduce the risk of harm
  • review cases to explore all possible strategies for improving the victim’s safety
  • work in a coordinated way to put in place strategies for improving victim’s safety
  • impose sanctions to deter repeat offending
  • make sure representatives carry out actions on time
  • identify and raise issues of policy, practice, or partnership arising from casework
  • provide clear professional advice from involved agencies
  • contribute to the development of best practices around safety, planning and prevention

The meeting might be attended by:

  • the local police
  • probation services
  • health services
  • children’s social care
  • adult social care
  • housing
  • other specialists

Professionals working directly with the victim will always be present at a MARAC to:

  • make sure the MARAC hears the victim’s views
  • share their professional assessment of risk

The Hackney MARAC protocol outlines each attendees accountability and responsibility:

To refer to MARAC complete and send the domestic abuse and sexual exploitation referral form to da.vawg@hackney.gov.uk setting out in the relevant section the reason for MARAC being required

For details on making MARAC referrals to the City of London and to complete the referral form, visit City of London – Domestic Abuse MARAC and Sanctuary Scheme.

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White Ribbon Accreditation

Hackney is accredited with the White Ribbon Accreditation. The accreditation ensures organisations take a strategic approach to ending male violence against women by engaging with men and boys, changing cultures and raising awareness.

Eliminating violence against women and girls (VAWG) Hackney Strategy 2025 to 2029

See end violence against women and girls

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Domestic Abuse Intervention Service

Opening times

Monday to Friday9am to 5pm

Address

c/o Hackney Service Centre 1 Hillman Street E8 1DY

Notes

For out of hours emergencies call: