Contact us

Read our customer service strategy which explains our drive to improve our customer services, while reducing what it costs to provide them. You can also read our customer service charter which explains what you can expect when you contact us.


  • general enquiries: 020 8356 3000
  • council tax: 020 8356 3154
  • benefits: 020 8356 3399
  • housing neighbourhood contact centre: 020 8356 3330
  • housing repairs and maintenance: 020 8356 3691


Requests for information

Subject access request (SAR)

Freedom of information (FOI)

Feedback and complaints

Visit us

Hackney Service Centre
1 Hillman Street 
London E8 1DY  

Monday-Friday 9am-5pm.

How to find us

You can also use our find my nearest tool to find council offices and services near to you.

A-Z of services

Search the A to Z of services for specific contact details and information.

Direct numbers and emails for popular services

Business contact details

If you would like to contact the Council about business-related issues, such as commercial waste, parking, business rates, licensing, etc. please use the following email addresses:

Social media

You can follow us for updates on:

And you can see photographs of Council events at Flickr - Hackney Council.

Feedback about the website

You can send feedback about the website to

Please include:

  • the URL of the page you want to feedback about
  • which operating system and browser you are using
  • screenshots of any error you have encountered 

Neighbouring boroughs

Hackney's direct neighbours are:

Customer service strategy

Our customer service charter

Our charter explains what customers can expect when they make contact with us:

  • we will be helpful, compassionate and responsive to customer needs, always aiming to get it right first time
  • if things go wrong we will listen, take responsibility and put it right 
  • common sense and discretion over bureaucracy and process
  • we will consult and use our customer feedback to improve services
  • we will use plain English in all our correspondence and offer a translation service when required
  • we will support customers to access services online and ensure help is available for those who cannot use the internet
  • our customer service staff are accountable, and will give their name and wear identification badges

Nominate our staff for a WOW! Award

Have you been 'WOW'ed by our customer service? If you've received a great service from one of our staff members, either on the phone, or face-to-face, you can nominate them for a WOW! Award.

Page updated: 22/01/2019 11:26:38