New front doors
About 17,000 homes are to be fitted with new or upgraded front doors as part of the Council's multi-million pound investment proposals which are set to improve resident safety and reduce fire risks.
The majority of tenants and leaseholders living in flats in tower blocks of 6 storeys and higher are to be given more fire-resistant doors in order to bring homes up to current building regulations that state flat front doors must provide 30 minutes' fire and smoke protection.
We're aware that a large number of residents still have metal gates on their flat entrance doors. These gates could potentially prevent quick evacuation in the event of a fire. However, it's been a long standing practice to only enforce removal of gates where they present an identified danger to other residents of the block, rather than just the occupants of the flat in question. We've nonetheless taken steps to warn residents that their gates may compromise their safety in the event of a fire, and we've advised that they should be removed.
Our current practice is to only enforce removal of gates if there is a recommendation in the block's fire risk assessment to do so. If this is the case in your block, we'll write to you asking you to remove your gate and explaining why. If you don't comply, we will remove the gate and you may be charged.
In addition to this, we are commissioning a large scale door replacement programme designed to ensure that all flat front doors meet current fire safety standards. This programme will be rolled out over a number of years. As part of this work, it's inevitable that a large number of the remaining gates will need to be removed. As the new door specification will provide residents with a high level of security, we're hoping that residents will not feel the need to re-fit their metal gates.
Fire safety review
Fire safety questions
- Where can I get information about fire safety?
- What fire safety precautions are in place on Hackney's estates?
- What measures do you have in place to ensure my block is safe?
- How many tower blocks are managed by the Council?
- How do you check that Hackney's blocks are safe?
- Will I be able to see the results of the fire risk assessment for my block?
- Is the Council looking to make any changes to estates following the Grenfell fire?
- Will this review look at cladding?
- I have cladding on my block - is it the same that was used on the Grenfell Tower?
- Do you use the same contractor that applied the cladding to the Grenfell Tower?
- What will happen about planned works to the outside of my block?
- How many Council blocks have sprinklers?
- Will you be installing sprinklers across other Council blocks?
- Should residents stay put or evacuate if there's a fire in a block of flats?
- How is the Council working with housing associations?
- Who's responsible for fire safety in privately rented homes?
- The police have said a fridge freezer was the source of the fire at Grenfell Tower - what do I do if I have the same model?
Tenant management organisations (TMOs)
- What is a TMO?
- How many TMOs are there in Hackney?
- What services are TMOs responsible for in Hackney?
- Was Grenfell Tower a TMO?
- How are TMOs financed?
- Are TMOs in Hackney responsible for fire safety?
- What do I do if I am unhappy with the services provided by my TMO?
- How are TMOs regulated in Hackney?
Following the tragic fire at Grenfell Tower in Kensington, we launched a comprehensive fire safety review to ensure the safety of residents living in council estates.
We completed an immediate inspection within 48 hours of the fire, and it was confirmed that no council housing in Hackney uses the same type of cladding that was installed on Grenfell Tower.
However, on the recommendation of the London Fire Brigade, we decided to remove polystyrene cladding from 4 of our buildings - the 3 blocks at Lincoln Court and Hugh Gaitskill.
Our fire safety review also included:
- independent testing of all cladding installed on Hackney housing estates
- additional fire risk assessments for priority blocks
- rigorous checks on all fire safety equipment within the buildings, including fire doors
- reviewing appropriate completed refurbishment or maintenance work
- investigating problems or issues raised by residents promptly with repairs or other work carried out were necessary
- commissioning a report from an independent fire safety advisor on whether sprinklers would improve fire safety in estates
- reviewing fire safety guidance for tower blocks in partnership with the London Fire Brigade
- inspected all Council estates using an independent expert Cladtech Associates which confirmed that none contain aluminium composite material - the specific type of cladding used at Grenfell Tower. Therefore we didn't need to submit samples of cladding to the Department for Communities to be tested
- worked with housing associations and other residential landlords in Hackney, who do have aluminium composite material cladding or other material which has failed safety tests, to take appropriate action where necessary and reassure residents
- carried out a fire risk assessment on all of our properties. We're now in the process of reviewing these assessments and also carrying our FRA 3 assessments on a rolling programme
- retrofitted 68 dry risers to our blocks and completed works on wet risers where required. We're now in the process of phase 2 of the dry riser programme which will see 154 properties fitted with dry risers
- removed the cladding from Hugh Gaitskill House as per thr recommendation of the London Fire Brigade and we're in the process of removing the cladding off the 3 tower blocks at Lincoln Court
- fitted Sprinklers at 355 Queensbridge on the recommendation of the London Fire Brigade
- we're in the process of replacing front entrance doors on the properties that have been identified as high priority in our fire risk assessment . We're currently developing a longer term door replacement programme across the remaining properties, which will be communicated when the programme has been finalised
- we've appointed a housing officer for each block and one of their duties is to carry out fire safety checks across the borough and to address any immediate issues. Where they are unable to address the issue, they will ensure it has been reported to the necessary department.
Read an update on the measures we're taking to reassure residents about the safety of Council blocks across the borough: estate safety update and FAQs
The Council receives fire safety advice from the London Fire Brigade. If you're a tenant living in a maisonette or flat, see the London Fire Brigade's information about 'stay put' advice.
All Council blocks have an up-to-date fire risk assessment.
As a matter of routine, we meet regularly with the London fire Brigade to discuss fire risk assessments and other matters to ensure we are doing all we can to keep our estates safe.
We also work with an independent fire advisory service to rigorously test and challenge our existing arrangements.
We continue to monitor fire safety through estate inspections and vigilance of our estate based staff.
We have rigorous procedures in place to ensure Hackney's estates are safe.
We meet regularly with the London Fire Brigade to ensure we're doing all we can to keep our estates and residents safe.
We also work with the independent fire advisory services to rigorously test and challenge our existing arrangements.
All or our buildings have an up to date fire risk assessment and we're currently in the process of reviewing our assessment and carrying out a FRA 3 as part of a rolling programme.
All critical work needed following these assessments has been done and we're working though the remaining actions on a priority basis.
We continue to monitor fire safety through estate inspections and our housing officers.
In addition, all buildings have up to date certification for dry riser testing and electronic certificates. These are assessed twice yearly, with one test and one visual inspection.
There are 181 medium to high-rise tower blocks in Hackney which are five storeys and above.
All of our blocks have an up-to-date fire risk assessment - which is agreed with the London Fire Brigade. The assessment schedules vary in accordance with that level of risk.
Yes, we will be making the results of the fire safety assessments available to view online.
All of our buildings have up to date fire risk assessments.
Any priority work needed following these assessments has been completed and we continue to monitor fire safety through estate inspections and our estates officers.
We don't use the cladding used at Grenfell Tower. However, fire safety is absolutely critical, and we're never complacent.
Council staff and contractors from Cladtech Associates have visited estates to carry out tests and reviews. Other work includes:
- a fire safety review across the borough, which is looking into a range of fire safety measures, such as fire safety signs and the information given to residents
- an independent review of all cladding used on Hackney estates - this involved taking small samples of cladding from a number of estate blocks to double check what the cladding is made of and to ensure it has been installed correctly, is fit for purpose and hasn't undermined the integrity of the horizontal fire breaks
- reviewing fire risk assessments for medium to high rise blocks of five storeys
- making fire risk assessments available to view online
Yes. The Council have undertaken a review of cladding used on estates using an independent specialist called Cladtech Associates.
The cladding was visually inspected and tested to double check its composition and ensure it's been installed correctly, is fit for purpose and hasn't undermined the integrity of the horizontal fire breaks.
No, we don't use this type of cladding.
No, we don't use the contractor Rydon.
We have put a pause on any works to the outside of estate blocks that require cladding until after the outcome of our fire safety review.
Any other maintenance works to the outside of estate blocks, such as general or health and safety repairs, continue.
There are two blocks in the borough that have sprinkler systems installed due to their design - with a third in progress.
These blocks are at no greater risk of fire than any other block in the borough.
They both have up-to-date fire risk assessments, and any priority work following these assessments has been completed.
Once we have the results of the review, and on the advice of the independent fire advisory service, we will then look at the option of installing sprinklers in some of our estate blocks.
At the moment the London Fire Brigade's advice about what to do in the case of a fire in a block of flats remains unchanged: stay put if there is a fire in your building and you're inside your purpose-built flat or maisonette, and you're not affected by the fire stay put and call 999.
You're usually safer staying in your own flat or maisonette unless heat or smoke is affecting you. A self-contained, purpose-built flat or maisonette will typically give you between 30 and 60 minutes protection from fire. If you are in the communal areas of the building, leave and call 999.
- get out if there is a fire in your purpose-built flat or maisonette, warn all the people you live with and leave, closing the front door behind you
- follow your escape plan (ie plan your escape and know how to exit the building if you need to) - more details are available from the Fire Brigade
- if there's a lot of smoke, crawl along the floor where the air will be clearer - always use the stairs, rather than the lift, and make your way out of the building
- call 999 from any phone as soon as it is safe to do so
We've asked all social housing providers in the borough to investigate the cladding on their properties. Where action is being taken in response to this, we have asked housing providers to write to tenants to update them. The Council will be meeting with local housing associations to discuss fire safety.
If you live in a privately rented home, your landlord or housing provider is responsible for fire safety at your property.
The London Fire Brigade can take action if there are fire safety concerns about communal areas such as shared corridors and stairwells, and our private sector housing service enforces against private landlords if there are fire safety concerns inside any privately rented homes themselves.
Residents in private blocks of flats should also adhere to the London Fire Brigade's information for people who live in purpose built flats and maisonettes and can book a free home fire safety visit.
The police have said a fridge freezer was the source of the fire at Grenfell Tower - what do I do if I have the same model?
Owners should register their appliance with the manufacturer to receive any future updates and recall notices.
Check you model number which is usually found on a barcode sticker behind the salad container in the fridge.
If you own a Hotpoint fridge freezer model FF175BP (White) or FF175BG (Graphite), you should call the manufacturer's freephone hotline on 0800 316 3826.
A tenant management organisation (TMO) is an organisation set-up by tenants and/or leaseholders to manage their estate/block. Every council tenant in England and Wales has the right to manage the housing services they receive. This is set out in Government guidance.
Each TMO has its own legal contract with the Council, known as the management agreement.
This agreement outlines what services the TMO is responsible for and what services we're responsible for on a particular estate. It gives us powers to monitor TMOs and to take action when they're underperforming.
TMOs usually operate as a co-operative or non-profit making community company.
We provide TMOs with their own local offices and office equipment including IT.
TMOs employ their own staff to provide housing management services.
There are 10 TMO estates in Hackney:
- Clapton Park
- Lordship South
- Wenlock Barn
- Wick Village
These TMOs range in size from 114 to over 1,477 homes. TMOs in Hackney have a role in managing services for 5,498 homes.
TMOs can choose how much or how little responsibility they want to take over from the Council. The services managed by TMOs vary but in Hackney, TMO managed services include:
- day-to-day repairs and maintenance
- tenancy management
- grounds maintenance
- rent collection and rent recovery
In Hackney, the Council, not the TMO, are responsible for major works such as repairing the structure of buildings or installing fire safety equipment.
Programmes to replace kitchens, bathrooms, doors and windows also remain the responsibility of the Council.
Kensington and Chelsea TMO (KCTMO) was responsible for the management of Grenfell Tower.
The KCTMO differs from TMOs in Hackney and the rest of the country because it runs the entire housing stock, some 9,000+ homes, for the local Council while providing a full range of housing services such as structure repairs and the installation of fire safety equipment.
This is not the case in Hackney or for other TMOs nationally. In Hackney, the Council and not the TMO is responsible for major works such as repairing the structure of buildings or installing fire safety equipment.
Programmes to replace kitchens, bathrooms, doors and windows also remain the responsibility of the Council.
TMOs are paid an allowance by the Council which is dependent on the size of the TMO and the services it provides.
The amount each one receives is determined Government guidance.
As with all Hackney estates, most aspects of fire safety remain the responsibility of the Council as the landlord.
We're responsible for:
- conducting fire risk assessments
- maintaining fire safety equipment
- maintaining the structure of buildings
- maintenance of fire alarms and smoke detectors
- maintaining fire safety signs
- carrying out all repairs and improvements related to fire safety
The TMOs role in fire safety is to work with residents to help prevent fire safety hazards, such as blocked escape routes or other fire hazards. TMOs are also responsible for carrying our regular visual inspections of estates and reporting any concerns to us.
TMOs in Hackney are all subject to our complaints procedure. If you have a complaint or concern about a TMO please register a complaint.
TMOs in Hackney are closely regulated by us. A dedicated team is responsible for the regulation and performance management of TMOs in Hackney and government guidance allows us to take action against TMOs when necessary, which can mean we take back certain services or close the TMO and bring all services on the estate back under our control.
We undertake annual reviews of each TMO and if they aren't meeting their management agreement, we'll agree an action plan with their board, which is monitored by our team.
We can take formal action against the TMO if necessary. Our audit team audits TMO governance every four years and helps to monitor these audits and takes action if necessary.
We've a named liaison officer for each TMO who regularly attends board meetings and advises on governance and performance issues. The TMOs' performance is monitored by our TMO team and scrutinised by the tenancy and leasehold services management team.
To report a fire safety issue on your estate, please email: firstname.lastname@example.org.
Fire safety advice and information for tenants and residents is also available from the government: