Health and social care permit and voucher terms and conditions

Your entitlement to a permit or voucher

  • all applicants' employment must relate to providing essential health and social care services to residents
  • the applicant must work for either Homerton University Hospital, City and Hackney Clinical Commissioning Group or East London Foundation NHS Trust
  • applicants must be able to demonstrate that they spend at least 30% of their time on the road visiting the community, working in medical or social care
  • the vehicle can be a passenger vehicle or a goods vehicle. The overall height must not exceed 2.27m (7' 5"), the length must not exceed 5.25m (17' 3") and the unladen weight must not exceed 3,500kg (996 lb)
  • each permit can have up to three vehicles on it, but can only be used by one vehicle at a time. You can add the same vehicle to more than one permit
  • the Council reserve the right to withdraw or make changes to the voucher at any time without prior notice or reason

You will not be issued a health and social care permit or voucher if:

  • you can't provide documents on the prescribed list, or you submit fraudulent documents
  • you knowingly make a false statement in order to obtain a parking permit or voucher
  • payment is refused by your bank or credit card
  • you have been found to have used permits or vouchers fraudulently

How and where to use a health and social care permit or voucher

  • your permit or voucher must be clearly displayed in the front passenger side of your windscreen, with its details clearly visible from outside of the vehicle
  • it is your responsibility to display a valid permit or voucher. You must display your actual permit or voucher, copies are not acceptable
  • if you have an e-permit you will not need to display anything in your vehicle as civil enforcement officers can check that a permit is valid using your vehicle registration
  • both paper and e-permit holders must ensure that their clock is displayed in the front passenger side of your windscreen, where the time of arrival can be clearly seen from outside of the vehicle
  • the permit is only valid for the vehicle registration number specified on the face of the permit and stipulated within the valid permit account and associated documentation
  • only one vehicle can be protected from enforcement at any time
  • e-permit holders can manage vehicle protection via their customer account
  • for each voucher, scratch out each section to show the day, date, month, arrival time and minutes. Please note that if you do not clearly and completely scratch out the relevant sections of the voucher, you may get a penalty charge notice
  • make sure the voucher does not become dislodged or covered and is fully and clearly visible before you leave your vehicle
  • vehicles must be parked correctly within the markings of the bay or space
  • the restricted hours will be located on sign plates adjacent to the bays
  • health and social care permits or vouchers do not guarantee a parking space
  • a health and social care permit or voucher enables the holder to park in any vacant on-street resident permit holder's bay, shared use or general use permit bays for up to three hours within the London Borough of Hackney
  • when the three hours has expired the holder must remove the vehicle from the parking space and not return to the same road or part of road for at least one hour

Where you cannot use your permit or voucher

  • health and social care permits and vouchers are provided to enable the holder to directly deliver medical or social care in Hackney residents' homes. The permit or voucher cannot be used for other purposes such as attending meetings and must not be used solely for commuting into work
  • health and social care permits and vouchers are not valid in suspended bays. This will result in a penalty charge notice being issued and your vehicle maybe relocated or removed to the car pound. Please check the signs carefully for the times when the suspension is in operation
  • health and social care permits and vouchers are not valid in housing estates, business or doctors parking bays

Supporting documents

  • job description
  • letter from your organisation, signed by your line manager

Lost / damaged /stolen permit and vouchers

  • if your permit is lost, damaged or stolen then you will be able to replace it, free of charge, via your online account or by completing a postal application form
  • we do not replace lost, damaged or stolen health and social care vouchers

Permit and voucher refund costs

  • refunds are payable for each full calendar month remaining on the permit from the date we receive your refund request. There must be a minimum of 3 months remaining on the permit and you will need to pay a £20 administration fee
  • health and social care vouchers are not transferable and are not refundable

Change of vehicle or address

  • you can apply for a change of vehicle registration or address free of charge via your online account or by completing a postal application form
  • if your vehicle's engine size has changed, you will need to buy a new permit. You may also be entitled to a refund on your existing permit - see permit refund costs
  • if you change your address within the same parking zone and your permit is valid, there is no charge
  • if you are leaving Hackney, you may be entitled to a refund

Replaced permits for courtesy cars

  • you can temporarily exchange your permit to a courtesy car or short term lease vehicle, free of charge, via your online account or by completing a postal application form

Preventing fraud

  • the council considers fraud and attempted fraud to be an extremely serious matter and will not hesitate to take preventative, remedial or punitive actions against any person or organisation suspected of fraud or attempted fraud
  • if we cancel your permit or voucher account because of fraud or misuse then you will not be eligible for a refund
  • permits remain the property of the Hackney Council and we reserve the right to withdraw any permit without giving prior notice or reason, and your vehicle may be issued with a penalty charge notice or removed
  • health and social care vouchers must not be resold or sold separately.  This is considered misuse and further vouchers will not be supplied to that household
  • we will take preventative, remedial or punitive actions against any persons suspected of misusing vouchers or offering them for resale
  • it is an offence under the Vehicle (Excise) Act 1962 (Section 7) to park or keep a mechanically propelled vehicle on a public road if the vehicle is unlicensed

Apply

Apply now

Page updated: 05/02/2019 12:47:56