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Contact us
Select the service area you need to contact from the list below.
It’s often quicker and easier to access a service through our website. Take a look at the popular tasks for a service area to see what you can do online.
Our phone lines are open on:
- Monday, Tuesday, Thursday and Friday from 9am to 5pm
- Wednesday from 9am to 4pm
If you can’t hear or speak on the phone, you can type what you want to say using Relay UK with the app or a textphone. Find out how to use Relay UK.
Benefits and support
Popular tasks
- Apply for benefits
- Report a benefits change of circumstances
- View your housing benefit or Council Tax Reduction
Contact details:
Telephone: 020 8356 3399
Births, deaths and marriages
Popular tasks
Contact details
Email: registrars@hackney.gov.uk
For marriage or civil partnership ceremonies, you can email: ceremonies@hackney.gov.uk
Telephone: 020 8356 3355
Business
Council Tax
Homelessness support
Housing for council tenants
Popular tasks
Contact details
Tenancy Support and Advice
Email: neighbourhood@hackney.gov.uk
Telephone: 020 8356 3330
Rent
Email: income.services@hackney.gov.uk
Telephone: 020 8356 3100
Repairs
Telephone: 020 8356 3691
You can call this number when phone lines are open to report a repair. You can also call this number for emergency repairs when our office is closed.
Housing for leaseholders
Popular tasks
- Understand and pay service charges
- Understand and pay for major works
- Register to sublet your property
Contact details
Email: service.charges@hackney.gov.uk
Telephone: 020 8356 2299
Repairs
Telephone: 020 8356 3691
You can call this number when phone lines are open to report a repair. You can also call this number for emergency repairs when our office is closed.
Licensing
Parking
Popular tasks
Contact details
Telephone: 020 8356 8877
We cannot discuss parking fine challenges over the phone or by email. Learn more about how to challenge a parking fine.
Make a payment
Telephone: 020 8629 1232
Planning
Popular tasks
- Make a planning application
- Search, view and comment on planning applications
- Local land charges search
Contact details
Email: planning@hackney.gov.uk
Telephone: 020 8356 8062
Social care
Popular tasks
- Report a concern about a child or young person
- Request adult social care support
- Report a concern about an adult
Contact details
Adult Social Care
Telephone: 020 8356 6262
Children and Families Services Safeguarding
Email: MASH@hackney.gov.uk
Telephone: 020 8356 5500
You can call this number from 9am to 5pm, Monday to Friday, excluding bank holidays.
Outside of these times, you can call the Emergency Duty Team: 020 8356 2710
Waste and recycling
I cannot find the service area I need
Not all contact details are listed on this page.
Contact details for a specific team are often found at the bottom of relevant pages.
You can find a specific team by searching for them using the search icon at the top of the page.
Below is a list of popular council tasks.
- Pay a parking fine
- Find your parking zone
- Pay your Council Tax
- Report a Council Tax change
- Order rubbish bins and bags
- Pay your rent
- Report a repair online
Contact general enquiries
Call: 020 8356 3000
Email: info@hackney.gov.uk
We aim to reply within 2 working days.
Visit the Service Centre
The Service Centre is open on:
- Monday, Tuesday, Thursday and Friday from 9am to 5pm
- Wednesday from 9am to 4pm
The address is:
Hackney Service Centre
1 Hillman Street
London
E8 1DY
Get help using our online services
Our Customer Services team offers a wide range of support to help everybody use our online services.
Our help can include accessing your online accounts, requesting a council service or submitting documents.
Ways we can help include:
- guiding you through using our online services over the phone
- face-to-face support in the Hackney Service Centre where you can use our free computers and tablets
- asking one of our internal or external service partners to help you – we always ask for your permission to share your personal information with any third-party organisation
We have limited resources so we may ask if you can get help in the first instance from your support network, such as friends or family.