Pay your service charge or shared ownership rent

Pay online

Pay for your service charge or shared ownership rent quickly and easily.

Pay your service charge

Payments are due on or before the 1st of each month, unless we have agreed otherwise or you are paying by direct debit.

Direct debit

Paying by direct debit will ensure your service charge or shared ownership rent is paid automatically and securely on time, every time.

You can choose the collection date and frequency.

Payment dates: 3rd, 15th and 23rd of each month.

Download a direct debit form (PDF 120kb)

By phone

Use the automated telephone service to make payments 24 hours a day, 7 days a week.

You will need a debit or credit card and your service charge or shared ownership rent account number.

Call 020 8356 5050

By bank

To pay using online banking, please use the details below:

• bank: Lloyds
• account number: 00634021
• sort code: 30-00-02

You must include your service charge or shared ownership rent account number as the reference.

Your payment will be delayed if you use the wrong reference number.

Hackney self-service payment centre

Pay by debit card, credit card or cash at the Hackney self-service payment centre: 72 Wilton Way, Hackney, London, E8 1BJ

We’re open Monday to Friday 9am to 5pm.

Please note the new address.

Problems paying your bills

We will write to you or telephone if you fall behind with your service charges or rent.

We will ask you to pay the outstanding balance as soon as possible. If you cannot pay the full balance then we can explore setting up a repayment agreement.

If you set up a repayment agreement and keep to it then you can avoid extra charges such as court costs and interest. If you have a mortgage, we may also contact your lender which could lead to extra expenses.

To make a repayment agreement, complete our income and expenditure form (google doc). 

Email the completed form to service.charges@hackney.gov.uk

Our address: Homeownership Services, Hackney Service Centre, 1 Hillman Street, London E8 1D

Independent debt advice

• Money Advice Service – provides free, unbiased advice to help everyone make the most of their money. Tel: 0300 500 5000
• Citizens Advice Bureau – provides free independent and confidential advice on legal, financial and other matters. Tel: 0844 499 1195
• Stepchange – provides free debt advice. Tel: 0800 138 1111

Visit GOV.UK for details of other agencies that can help you or contact us.

Check your balance by phone

You can check your balance and most recent transactions, by calling 020 8356 2299 (9am-5pm). You’ll need to have your payment reference to hand. Payment references are 10 digits and can be found on letters you will have received from us.