Report crime or anti-social behaviour

Reporting a non-emergency crime

Call 101.

Reporting a crime in an emergency

Dial 999. You should do this if you think there is an immediate threat to life or property.

Reporting a crime anonymously

Call Crimestoppers on 0800 555 111.

Reporting hate crime

How to report antisocial behaviour

What is antisocial behaviour?

Antisocial behaviour causes distress or alarm to residents and harms their quality of life. It includes:

  • noise
  • begging
  • littering (including drug paraphernalia)
  • prostitution and kerb crawling
  • nuisance neighbours
  • street drinking
  • vandalism
  • rowdy behaviour

Community trigger

The community trigger forms part of wider changes that have come into force relating to anti-social behaviour contained within the anti-social behaviour crime and policing act 2014.

What is it?

The community trigger is a process which allows members of the community to ask the community safety partnership to review the responses to their complaints of anti-social behaviour. Registered housing providers (social landlords) are also included.

It's designed to ensure we work together to try and resolve any complaints about anti-social behaviour. The trigger may be used if you believe we have not responded to your complaints. It cannot be used to report general acts of crime - use 999 to report emergencies or 101 to report non-emergency crime. If you're reporting an incident of ASB for the first time, please see our guide to reporting ASB [pdf, 17.62Kb] .

The Trigger does not replace the complaints procedures of individual organisations, or your opportunity to complain to the Local Government Ombudsman or Independent Police Complaints Commission.

When can I use it?

You can use it:

  • if you have been the victim of ASB or are legitimately acting on the victim's behalf
  • and you have already reported it to the Council, Police and/or your Registered Housing Provider about three separate incidents in the last 6 months
  • and you consider there has been no action taken

 'No action taken' is defined as:

  • the reported problems have not been acknowledged i.e. no one has contacted the victim to advise what action would be taken
  • the reported problems have not been appropriately investigated
  • the victim's vulnerability and/or the potential for harm have not been considered and this has affected potential service delivery

How do I use it?

Submit a community trigger request

You will need to give details of:

  • each time you've complained
  • the person you have reported each incident to (name, organisation and/or incident reference number)
  • information about the anti-social behaviour
  • why you believe no action has been taken

You can also email, phone 0208 356 3310, or write to: Community Trigger, Community Safety, London Borough of Hackney, 2nd Floor, Maurice Bishop House, 17 Reading Lane, Hackney E8 1HH.

What can I expect?

Once you have asked for a community trigger, the community safety team will ask the agencies involved to provide details of your complaints and actions that they have considered and taken. 

If the application meets the threshold for a trigger, a meeting will take place between the appropriate community safety partnership agencies, or the registered housing provider and other partners (if they are involved) to discuss the anti-social behaviour and what actions have been considered and taken. The group will review how the partnership has responded and make recommendations on how the problem can be resolved.

A response will be sent to you by the community safety partnership with the result of the review of the case, explaining the action taken and also suggestions on how the partnership can attempt to resolve the anti-social behaviour.

If you are unhappy with the final response you receive you can request a further review from the head of safer communities. 

Annual return of community trigger applications

In accordance with Section 104(9) Antisocial Behaviour, Crime and Policing Act 2014, the following annual details are published in relation to the use of the community trigger at the Council.

 20 Oct 2014 - 19 Oct 201521 Oct 2015 - 19 Oct 2016
Applications received79
Cases where the criteria were not met51
Case reviews carried out20
Case reviews that resulted in recommendations being made20

More information and advice

Page updated: 25/09/2017 00:59:00