Parking account ‘how to’ guides

We’ve created some ‘how to’ guides to help you use our online parking system.

 

How to apply for a parking permit

See How to apply for a parking permit guide

How to change address details on your parking account

See How to change address details on your parking account guide

How to change vehicle details on your parking account

See How to cancel your parking permit guide

How to purchase on-street visitor e-vouchers

See How to purchase on-street visitor e-vouchers guide

How to book an e-voucher session for visitors

See How to book an e-voucher session for visitors guide

How to send an e-voucher to visitors for activation

See How to send an e-voucher to visitors for activation guide

How to activate an e-voucher as a visitor

See How to activate an e-voucher as a visitor guide

How to amend an e-voucher session

See How to amend an e-voucher session guide

How to cancel an e-voucher session

See How to cancel an e-voucher session guide

Using an e-voucher

An e-voucher is a virtual visitor voucher so there is no need to display anything in your vehicle.

Our civil enforcement officers (parking wardens) can check if an e-voucher is valid using your vehicle registration mark.

You can buy e-vouchers using your Hackney parking account.

Once bought e-vouchers are safely kept in an e-wallet in your parking account ready to use.

You can activate the e-voucher either by yourself or you can send the e-vouchers to your visitor for them to activate themselves.

You can use e-vouchers immediately or schedule to start at a later time or date.

E-vouchers are only valid for parking in the parking zone the resident lives in. You can use it to park in resident bays, shared use bays or permit holder bays.

If you’re having issues with the parking system

If you would like further support email: parking.permits@hackney.gov.uk.

Page updated on: 17 May 2024