Privacy statement

We have a firm commitment to privacy. This is a summary of our privacy statement. See the full statement

The Data Protection Act 1998

Under the Data Protection Act, the Council has a legal duty to protect any information we collect from you. The Council uses leading technologies and encryption software to safeguard your data, and keeps strict security standards to prevent any unauthorised access to it.

Your rights under the act

The act gives you as an individual, rights on how personal information about you is obtained, processed, stored and disclosed to others.

You're entitled to know:

  • what type of information is being held
  • what purpose the information is being used for
  • who has access to the information and who it may be disclosed to

The Council will only disclose your information if it is lawful to do so in accordance with the principles under the Data Protection Act 1998.

If you have concerns about how your data is being processed or shared please contact

You can also contact the Information Commissioner's Office for advice or to make a complaint.

Information we collect

The Council is registered as a Data Controller with the Information Commissioner's Office. This registration is renewed annually and describes in general terms the reasons and purposes for processing information, the type of information processed, who information is processed about and who it may be shared with. The Council's registration.

We need to collect and use information about you to:

  • deliver public health and social care services
  • confirm your identity, where necessary, to provide certain services
  • contact you by post, email or telephone
  • understand your needs to provide the services that you ask for or need
  • understand what we can do for you and inform you of other relevant services and benefits
  • ask your opinion about our services
  • update your customer record
  • help us to build up a picture of how we are performing at delivering services to you and what services the people of Hackney need
  • prevent and detect fraud and corruption and crime
  • allow us to undertake statutory functions efficiently and effectively
  • make sure we meet our legal obligations including those that relate to equality and diversity
  • process financial transactions including grants, payments and benefits involving the Council, or where we are acting on behalf of other government bodies, eg Department for Work and Pensions
  • protect individuals, where necessary, from harm or injury
  • improve the health of the population we serve. To help with this, we use data and information from a range of sources (such as ONS births and deaths data and hospital episode statistics) to understand more about the nature and causes of disease and ill-health and the health and care needs in the area

Information collected via the Council's website

Our website collects the following kinds of information from visitors:

  • feedback (through visitors emailing
  • queries and customer satisfaction survey results
  • site usage information, using cookies and page tagging techniques including JavaScript

We collect web statistics automatically about your visit to our site. This information is used to help us follow browsing preferences so that we can improve our website. These statistics do not contain personal data and cannot be traced back to an individual.

We do not use cookies to store personal data or link non-personal information stored in cookies with personal data about specific individuals. For more information about cookies please see the full statement.

Privacy statement regarding the Pause project

Personal data regarding women who have had removal of children from their care is held by local authorities (LAs) providing services to them and their children. From April 2015 onwards, this data will be used to identify women who may be appropriate for being invited to be part of the Hackney Pause programme.

Pause is a national programme being funded by the Department for Education.

Privacy statement regarding health and social care data sharing

All local authorities have a duty to improve the health of the population they serve. To help with this, we use data and information from a range of sources, including hospitals, to understand more about the nature and causes of disease and ill-health in the area. Any information sharing will describe which organisations will be subject to this sharing in specific information sharing agreements.

We will share information with health and social care organisations for child protection purposes and also where this forms part of an episode of care for our citizens. 

In addition, the Council will use your NHS number where this is relevant for your direct care as a patient or person receiving related social care. Please see use of your NHS number in the Council.

Privacy statement regarding troubled families and CSPS 

Page updated: 30/03/2017 12:14:58